Contents


September/October 2012 In this issue 68 58 102 REGULARS


30 Tech talk 44 The interview 46 Talking business 48 According to Amon 50 Westminster watch 108 Reviews 114 Inbox 117 Soapbox 118 Movers & Shakers 119 ACTE column 119 GTMC column 121 Legal 122 Diary of events 122 ITM update


110


NEWS 06 Business eye News update 20 Conferences Round-up 22 Databank The big numbers, crunched 28 In pictures Summer in the City 34 Analysis User-generated reviews 38 Business Travel Awards 2013


MEETINGS AND EVENTS 106 MICE destination Boston


110 Buying meetings Guide to troubleshooting


FEATURES 52 On the road Managing rock’n’roll travel 58 Members only Why join a professional association? 64 Policy compliance The great mandate debate 68 Airlines unwrapped Global update 74 Expense management Taking control of T&E 80 Experts divided Consultants in the spotlight 84 UK rail franchises The impact on business travel 90 Serviced apartments Special report 102 Business in Berlin Germany’s Silicon Valley


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