industry currently works, there will always be times when purchasing takes place outside of policy. In these instances, however, staff know to contact us so we can review the information, incorporate into policy where possible, and ensure duty of care can be fulfilled.
What do you consider to be your programme’s most
important success story, and what challenges – if any – remain? One great success is how high our online adoption rate is. Keeping it at that level now
must be our priority, but as it has remained high throughout the last 12 months we don’t anticipate a decline. As for challenges, these are daily, due to the way the industry works. Our main challenge is keeping up with industry changes to ensure the contracts remain not only relevant but dynamic.
How has the Travel Buyer of the Year accolade been
received by your peers and employers? And what has it meant to you personally? Personally, it was a great honour to receive the award. As you will have seen from the pictures on the evening, I was completely surprised and a little overwhelmed – for those that know me, I am not usually that reserved! I received a lot of support from my peers and colleagues throughout the process and I consider the award as much theirs as mine.
You are now a key member of the Business
Travel Awards judging panel. What will you be looking for in this year’s entries?
A corporate culture that supports innovation, and individuals prepared to
‘climb a mountain’ in order to achieve efficient, flexible and sustainable supply chain solutions for the future. ■
At ctms, we understand how important it is to focus on the bottom line. Not just in how you fulfil your business, but also how you go out there and get it.
We pride ourselves on the fact that we can help you deliver on your budget targets as well as your sales ones.