Databank


GUILD OF TRAVEL MANAGEMENT COMPANIES QUARTERLY TRANSACTION SURVEY


APRIL-JUNE 2012


RUNNING YEAR COMPARISON Air travel Hotels


Rail


2012 2011


6,821,472 6,670,152 2%


4,220,052 4,105,547 3%


Q2 2012 V 2011 Air travel Hotels


2012 2011


1,781,397 1,738,946 2%


1,001,663 1,000,449 0%


5,005,620 318,912 4,591,979 283,198 9%


13%


Car hire Others Total 477,426 448,927 6%


In association with


SATISFACTION BY NUMBERS


16,843,482 16,099,830 5%


ACCORDING TO THE American Customer Satisfaction Index (ACSI), US business travellers award hotels an ACSI score of 72 out of a possible 100 for guest satisfaction, while holidaymakers give them a 77. Hilton tops the ratings with an


ACSI score of 80, followed by Marriott at 78 and Intercontinental on 77, while Hyatt, Best Western and Choice are tied on 76..


Rail


1,258,893 80,293 1,106,651 14%


76,071 6%


Car hire Others Total 96,682 88,083 10%


£350 MILLION The amount First Group has pledged to spend to enhance services on the intercity West Coast main line in the first five years of its newly-won franchise. Source: First Group


UP TO THE MINUTE: UK RAIL PUNCTUALITY


ASSOCIATION OF EUROPEAN AIRLINES: AEA members’ 2012 first-half performance


H1 2011 H1 2012 +/-


PASSENGER NUMBERS (000s) International short-/medium-haul


Total long-haul Total scheduled


92,968 34,281


AVAILABLE SEAT-KILOMETRES (MILLIONS) International short-/medium-haul


Total long-haul Total scheduled


96,914 +4.2% 36,126 +5.4%


171,794 177,640 +3.4%


PERCENTAGE OF RAIL SERVICES ARRIVING NO MORE THAN ONE MINUTE LATE


London/


161,162 164,575 +2.1% 322,008 333,296 +3.5% 518,856 533,124 +2.7 %


REVENUE PASSENGER KILOMETRES (MILLIONS) International short-/medium-haul


26


Total long-haul Total scheduled


PASSENGER LOAD FACTOR International short-/medium-haul


Total long-haul Total scheduled


Source: OAG


2001/02 44.4% 2002/03 45.8% 2003/04 47.8% 2004/05 55% 2005/06 61.1% 2006/07 63.3% 2007/08 66.8% 2008/09 68.3% 2009/10 69.3% 2010/11 69.8% 2011/12 70.3%


Long Regional/


South east distance Scotland 38.4% 40.6% 45.3% 52.3% 57.6% 62.6% 63.4% 63.5% 65.8% 61.1% 59.7%


50.8% 53.1% 55.6% 54.6% 57.4% 62% 66%


68.5% 72.3% 71% 71%


Source: Association of Train Operating Companies (ATOC)


110,785 116,833 +5.5% 255,137 270,422 +6% 389,761 411,298 +5.5%


National 46.9% 48.7% 51.1% 54.7% 59.4% 62.7% 66.2% 68%


70.2% 69.6% 69.8%


4,218,867 4,010,200 5%


Among airlines, customers are most satisfied with Jet Blue, whose score of 81 overtakes Southwest’s 77. Delta and US Airways both score 65, with American (64) and United (62) close behind.


Source: ACSI


CARLSON WAGONLIT TRAVEL CORPORATE TRAVEL PRICE INCREASE/DECREASE FORECASTS FOR 2013


North


68.7% 71% 79.2% 75.1%


81.1% 77.1%


+2.2 pts +1.9 pts +2.0 pts


Air fares


Hotel rates Car rental


Meetings/events 1% Source: Carlson Wagonlit Travel


2.5% 3.5% 5.9% 6%


2.8% 3.2%


Latin


EMEA APAC America America 2.5% 1.3% 1.2%


-1.1% 4.8%


1.3% 6.3% 1.4% 11%


SEPTEMBER/OCTOBER 2012


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