MANAGED SERVICES cloud
for more than 5,000 corporate and public sector customers globally. Headquartered in the UK, the company has 1,900 employees and an annual turnover of $1 billion. To maximise its investments in cloud computing service offerings, Logicalis needs to deliver a rapid business take-on process, low risk and stringent service level agreements. Using IT management tools from CA Technologies, Logicalis is able to take advantage of 24x7 infrastructure monitoring across the cloud environment, automated alerts to potential performance problems, model-based root cause analysis and extensive reporting around energy usage. The CA Technologies solutions are fundamental to Logicalis’ ability to deliver cost-effective, low-risk and agile cloud-based services. These services will help the company grow its customer base, achieve a more predictable income and increase its competitive advantage.
Secondly, PureSCM. Founded in 2002, PureSCM is an IT services and software development company specialising in service management. The company has four offices in the US and Canada and 40 members of staff. PureSCM needs to help its customers integrate IT service management so they can achieve their strategic goals. As an IT service management consultancy, PureSCM must also ensure its own support operation is both efficient and cost-effective.
CA Technologies solutions underpin both PureSCM’s internal IT service management operation and its customer offerings. The solutions have helped to automate workflows, enhance incident management, minimise software bugs, simplify virtual server provisioning and the creation and management of private clouds. A unified platform for IT service management has enabled PureSCM to
minimise support costs while increasing efficiency and service quality. This helps protect the company’s reputation, competitive advantage and profitability. It has also been able to enhance its customer offerings, particularly in the cloud space.
QFinally, how do you see CA Technologies evolving over time, bearing in mind the gradual ‘coming together’ of IT and telco
providers in the new cloud/services world? Will there be a winning sector?
A You know, people have been saying the mainframe is going away for a few decades now and CA Technologies continues to
have a fine mainframe business. Now they are saying that enterprise IT is going to be replaced by cloud vendors and everything will be managed service providers and telco providers, well I have to say I think enterprise IT shops are going to change but they are a pretty creative bunch and they have been adding value for some time. So I think they are going to be able to stick around.
The key for CA Technologies is to keep doing what we have been doing, and that is providing great solutions, in my mind, the best solutions, to both segments so that both providers and internal IT groups can optimise their value propositions to their respective customers.
NOTES 1 Source: IDC,” Worldwide Cloud Systems Management software 2011-2015 Forecast and 2010 vendor shares, Mary Johnston Turner, IDC #231493, Volume: 1, Nov 2011
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