MANAGED SERVICES cloud
A As a $4.4bn company, with $650m and 5000 people annually designing and supporting software, and a 35 year history, we are
certainly a sizable software company.
But I don’t think the challenges are any different today than they were 30 years ago. We still need to be intimately concerned with the success of our customers. We need to ensure our solutions meet their immediate complex and varied needs while at the same time preserving their ability to choose their own roadmap. To do this in the context of cloud means we invest more in multi-platform support for hypervisors allowing our customers to choose which virtualisation makes the most sense for them today without requiring them to stay with that decisions should they have a different preference tomorrow. It often means we look at how to support best practices and optimising processes rather than how to move a proprietary hardware agenda. While the challenges are real, we embrace them because, on the other side of that coin, the opportunities are enormous both for CA Technologies and for our customers.
The opportunities that size/strength gives us are stability, longevity, and the ability to develop, year after year, solutions that offer huge impact. What that gives our customers is the reassurance that they can trust us with a long-term partnership. In fact, we’ve done some recent research into our current customer list which showed when given a chance to prove ourselves; CA Technologies becomes a very trusted partner. And our size means a range of offerings to our customers to help our customers move from just managing IT to delivering real business value; while our focus means acting like
a start-up and a sense of urgency in the way we build and deliver solutions for our customers.
QCan you provide a brief overview of the products CA Technologies offers right now?
business goals, through value roadmaps and the unique solutions that underpin each unique roadmap. This framework has resulted in a common platform that endows IT with unprecedented speed, innovation, cost/risk efficiencies and performance.
QCA Technologies seems to be positioned somewhere in between the software ‘giants’, and the single product point solution
providers – is this a fair assessment?
A Actually I think we’re a bit of both. A large stable software giant, with the energy and ambition of a small start-up point solution
provider. For example, IDC ranks CA Technologies as the second largest Cloud provider on the planet and difference between us and the number one spot is within the margin of error of the research(1)
.
We serve customers in every market from the largest to the smallest; each has different needs and wants.
Being large and acting small is a great advantage in today’s market. As a single vendor we can span the requirement of today’s customers - to deliver the best technology solution regardless of size market and location.
QAnd what challenges and opportunities does this (CA Technologies’ size) create?
A We rolled out our BSI Framework as a way for our customers to better understand the comprehensive solution portfolio we bring
to market and to better align those offerings with their priorities. Our solution offerings, services, and product roadmaps integrate along the following dimensions:
£ Model: The design and deployment of customers’ composite services are optimised through modelling and simulation of performance, integrations, security, capacity requirements and cost—before any investment is made. £ Assemble: Service resources from mainframe, distributed and virtualised environments—as well as third-party and cloud services—are assembled into service bundles. £ Automate: Rapidly developed, customised solutions are automated to orchestrate services across physical, virtual and cloud environments. £ Assure: Monitoring, predictive analytics and performance optimisation are applied across the entire IT value chain, assuring service levels and reliability.
All of the elements of the value roadmap are managed under a Service Management framework, regardless of where the services are located or how they are delivered. This is important because service quality still matters whether it is delivered via the cloud or some other way, so CA Technologies has applied its leadership in the Service
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