ToolBUSINESS+HIRE A note from The Editor


Is published 10 times a year by:


Airstream Business Communications Ltd, Wiston, Coppice Way, Haywards Heath, West Sussex RH16 4NN, England, UK.


Annual subscription (UK): £30.00 Others on enquiry All Enquiries to the Airstream office: Tel: 01444 440188 Fax: 01444 414813 e-mail: info@airstream.co.uk www.toolbusiness.co.uk


Editor/Director Anne Hall


Advertising Manager Christine Williams Direct tel: 01444 450071


Editorial Manager Belinda May


Production Manager David Paddick


Circulation Manager Linda Barker


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A survey was carried out recently about customer service in our stores with some interesting results. Some of our high street names such as Halfords and WH Smith were poorly rated with Lush, Apple and John Lewis coming out well. Of the supermarkets, Tesco was in the bottom rung with Morrison’s scoring highly. With consumer spending down during these challenging times, customer


satisfaction should be an important consideration for all businesses. Our Talk Shop feature this month is from Teed Tools in Salisbury. My brother frequents this store and remarked on their friendliness. Alan, the managers ‘Top Tip’ is “The customers always come first so listen to their requests and do your best to either get what they are after or, as importantly, give them advice on where to buy if you cannot help”. I have been visiting quite a few of the retail outlets on our mailing list over the past couple of years and many of them have impressed me with their friendliness and professionalism. In this trade it is particularly important to have good knowledge of the products and keep up to date with the latest innovations. Businesses that do so and provide excellent customer service are thriving and as Alan says “there will always be a need for tools.” ToolBUSINESS+HIRE Magazine is a valuable source of the information needed to help achieve excellent customer satisfaction. In this edition we have plenty of information on new products


particularly in our features this month – Building Trade Tools, Power Tool Innovations and Wet/Dry Vacuuming. Peter Brett provides his usual wealth of information on products from Fein, Husqvarna, Toolstream and Leatherman. He has also written a Company Profile on GYS following on from our visit to the factory in Laval in France last month. Christine has been out and about again on her first visit to a Toolbank show this year - this one in Chepstow. See reports


and photos on page 24. If you visitwww.toolbusiness.co.uk you can click on the Facebook button and see photos from visits made by our team to Trade Shows and Companies. I hope you ’Like’ us!


contents


Product News. . . . . . . . . . . . . . . . . . 2 Salepoint . . . . . . . . . . . . . . . . . . . . . 3 Talk Shop. . . . . . . . . . . . . . . . . . . . . 5 Birchwood Price Tools Charity Walk. 6 GYS visit to France by Peter Brett. . . 8 Toolstream Independent Review . . . 10 Power Tool Innovations. . . . . . . . . . 11 Metabo. . . . . . . . . . . . . . . . . . . . . . 14 Leatherman Independent Review . . 16 Building Trade Tools . . . . . . . . . . . . 17


If you wish to express any opinion on any subject covered by ToolBusiness+Hire magazine you can write to: ToolBusiness+Hire c/o the Editor, Anne Hall, or e-mail (info@airstream.co.uk)


Fein Independent Review . . . . . . . . 18 Husqvarna Independent Review . . . 20 Hire Tools Update. . . . . . . . . . . . . . 21 Wet & Dry Vacuuming . . . . . . . . . . 23 Toolbank Chepstow . . . . . . . . . . . . 24 Gafa/Spoga . . . . . . . . . . . . . . . . . . 25 Company News. . . . . . . . . . . . . . . . 25 Hitachi. . . . . . . . . . . . . . . . . . . . . . 26 ToolBusiness Directory . . . . . . . . . . 28


Toolbusiness+Hire magazine receives editorial contributions from many different sources, we endeavor to ensure all information contained in the magazine, including claims about products’ performance and any company’s market position are accurate.


However we cannot accept responsibility for any omissions or errors in material we reproduce in good faith, either in contributions from individuals or companies, or in advertising reproduced within Toolbusiness+Hire.


All information contained within this magazine is provided for general information purposes only and on the understanding that none of the content herein constitutes legal or other professional advice. The application and impact of laws can vary widely depending on the specific facts involved.


We have made every attempt to ensure that all information contained within this magazine and our associated web site has been obtained from reliable sources, but all such information is provided “as is”, with no guarantee of completeness or accuracy. We provide no warranty of any kind, express or implied, as regards the information herein, and disclaim all liability and responsibility for any loss that may arise from reliance on information contained within this magazine. In the case of a specific problem or query, professional advice should be sought.


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