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Glasgow’s lively West End


marketing initiatives. Ultimately, I enjoy being hands on and I am regularly meeting and listening to our guests at reception and rustling up some food for them in the evening!


Q What do you like most about being a Duty Manager?


I love being able to put my own stamp on our Youth Hostel. I love the fact that our team have a strong reputation and are given the autonomy to develop and initiate improvements. I love being a manager and being able to inspire others through my positive influence. Nothing pleases me more than receiving feedback from our guests highlighting the exceptional service received from our team.


Q What is the most challenging aspect of your work?


I wouldn’t do a job that wasn’t challenging, that is very important to me. For me, being the manager responsible for scheduling staff for their shifts and keeping them all happy while meeting the needs of the business is often a challenge. As part of a bigger picture, modernising hostelling for the future while protecting our unique identity and charitable objectives is something my colleagues and I are passionate about.


Q Do you have a favourite


location, and what do you love most about it? I do feel very patriotic when admiring the beauty of the Highlands, Loch Lomond or Loch Ness. Tat said, I am a city boy at heart and other than Glasgow (which is obviously the best city!), I love spending time in Edinburgh, whether it be for the Festival in the summer for a few laughs or for the Hogmanay street party and fireworks.


Loch Ness Q How long do you generally spend in


one location? Being based at Glasgow doesn’t stop me travelling. I love exploring our network for myself and introducing my own friends to hostelling... they are always impressed! I recently visited the newly refurbished Oban Youth Hostel, which I think sets the benchmark for modern hostelling. I have a younger brother in Te Netherlands and my parents are based in Oman, so I come from a very globally aware family. Tere are so many places in the world I can’t wait to explore!


Q What has been your favourite moment working


for SYHA so far and why? I was recently asked to be involved on our Employee Consultative Committee, representing other managers at my level across the network in meetings with our senior management team – that really is an honour.


Q What is your star sign?


Which characteristics of this sign do you have that enables you to do your job well? My star sign is Sagittarius. Te characteristics that are most true of me would be optimism, broad-vision, tolerance and most certainly the love of travel


and meeting new people. Q How do you wind down after a busy day?


I’m a total ‘foodie’ and if I had it my way every day would end with my fabulous friends and family, in my favourite restaurant with a good bottle of French wine.


Q Do you travel much in your role? Being a manager at Glasgow, a


Youth Hostel opened all year, I am based in Glasgow most of the time. However, I have provided relief cover at Edinburgh Central and I make frequent trips to our national office in Stirling. I quite often go on training courses in various locations too.


Q Why do you love hostelling?


It’s an experience in itself and not


just a place to stay. It’s amazing to see strangers meet in the environment I’ve helped create and leave as friends. Because we are not-for-profit, we put all our energy behind giving our guests an amazing experience.


2012 SCOTTISH HOSTELLER 79


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