BASED ON THE POPULAR COMMUNICATION CASE STUDIES SERIES IN TRENDS MAGAZINE


Communication Case Studies: Building Interpersonal Skills in the Veterinary Practice


Authors: Carolyn C. Shadle, PhD and John L. Meyer, PhD


Employee retention, staff performance and ultimately your business profits depend on effective communication within your practice. This book deals with common communication challenges that arise among all team members, from associates and managers to technicians and receptionists.


The guide benefits your practice in these and many other ways:  workplace communication


 associates and staff so everyone can benefit


 discussion while reading to improve retention





 teamwork


Visit press.aahanet.org to order or call AAHA’s Member Service Center at 800-883-6301


AAHA Members: $44.95 Others: $49.95


©2012 AAHA


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