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• Lens range for the subject area— consider how big of an area you want to monitor and be sure the lens can cover it.
• Low-light or infrared—is the area in view in low light or even in the dark?
• Control of camera view—do you want to control/change the view the camera is set on?
• Audio monitoring or two-way voice communication—do you want to hear what is going on as well as see it, and do you want to be able to communicate with someone in the room?
If video surveillance seems daunting,
remember that cameras do not have to be constantly monitored. Watch occasion- ally to check on operations and activities. Study them if something seems odd or is
missing to see what happened and who was around. At Hollywood Animal Hospital, Holly-
wood, Fla., the practice manager reviews the real-time images throughout the day. “This also helps with client flow and staff production. A staff member who is doing email for most of the day is stealing your time and can be dealt with. We actively review the data if we have concerns with missing property or abnormal activity, such as if a client falls in the reception area,” says Hospital Administrator James Dee, DVM.
Keep it in perspective If you do think you have a theft, docu-
ment everything. Maintain a file with all notes and statements. Get advice from your company attorney, check with your local police department or consult with
a private investigator. You don’t want to accuse the wrong person or be worried about a retaliatory lawsuit. Employee theft, fraud or embezzlement investiga- tions are criminal investigations. “It’s easy to become disenchanted
with people when you are taken advan- tage of, to not trust staff or clients,” says Dee. “One must be vigilant to not become so suspicious of our fellow men that we are not pleasant to be around. Most of those folks, staff and clients, that we deal with are good people.” n
Maureen Blaney Flietner is a freelance writer, photographer and design specialist based in Wisconsin.
At a safe distance, now you can inject with more control
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