rity screeners and aircrew e and tools to ensure the


Aviation inherently has an intercultural focus as it not only involves flights between and over different countries, but also those flying are from a multitude of various cultures. This abundance and diversity of cultural interfaces may in turn cause many challenges for aviation security personnel. For example, in March 2010 a Muslim woman refused to go through a full-body airport scanner at Manchester airport, and was consequently barred from boarding her flight.3


Other examples might include how


some travellers may react to the use of, and proximity to, sniffer dogs. In many Middle Eastern cultures dogs are viewed as dirty and hence might cause extreme stress. In the aviation security arena we have the airport environment, the passengers, and the security personnel, all of which present their own cultural challenges.


Airport Environment Aviation screening personnel work in a hectic and stressful environment. The stakes are high and pressure is constant. Thousands of people are screened each day and incidents are generally few. The pressure is constant because, according to Sidney Chau, Executive Director of AVSECO in Hong Kong, “customer focused measures should be implemented without dispensing the need for tight security.”4


“Travellers


do not like queues, inconvenience and February 2012 Aviationsecurityinternational


www.asi-mag.com 13


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