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High-speed expectation
A NEWSPAPER PUBLISHED A REPORT ON THE growing public dissatisfaction towards the city’s sole Internet service provider last month. The report said the number of complaints to the Consumer Council had grown exponen- tially year-on-year in 2011. Macau’s slow Internet
connection speed is nothing new. CTM’s investment in its network is still less than ac- ceptable. For many, bre-optic broadband connection is but a mirage as the service is not widely available. Every time you call the
company to complain about Internet speed, it is quite upsetting to just hear someone on the other end of the line advising you to “switch off the modem and switch it on again”. While it is true that the
cost of Internet access is not high, it is also true that the poor service Macau is provided is due to the lax
supervision of regulators. CTM, as a business-savvy
company, behaves in the usual Macau way, doing its best to remain “politically cor- rect”. Instead of increasing its investment in such an impor- tant area for business, in a world that demands ever faster access to online information, it took the easy way out and dropped prices. Consumers feel they are getting justice – while the service remains slow, at least it is cheaper – and the shareholders are left happy, with annual results sur- passing the projected targets. Shareholder happiness is
not a problem, nor should it be blindly condemned. What we would like is for CTM, as a provider of a public service, to stop hiding its head in the sand and boost its investment in infrastructure, even if a long overdue liberalisation is looming on the horizon for the xed-line telecommunication market.
Boost to editorial quality
THE COMPANY TO WHICH Macau Business belongs is about to launch a new editorial project, a busi- ness newspaper, to be led by Tiago Azevedo. This year also marks the re-structuring of the group. Soon, the rst issue of the
newspaper will be out, hopefully ful lling the growing need for a business daily focused on Macau and the surrounding region. At the same time, Macau Business will intensify its vocation as an investi- gative news publication, hiring more staff, namely Sara Farr as deputy editor-in-chief. The De Ficção – Multimedia
Projects company, publisher of Macau Business and its Chinese- language sister magazine Business Intelligence, is now part of Proj- ect Asia Corporation, which also includes Global Asia Media, the joint-venture that publishes luxury publication Essential Macau; Gold- sh creative agency; MBSK Events, which organises the biggest annual local charity golf tournament; and Signature Events, a premium events company.
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