than willing to spend money to add more and more customer service and sales type training for flight attendants. Yet at the same time the trend has been to squeeze all the required emergency safety and security training into as little time in the classroom as possible. Flight attendant classroom emergency training hours have been reduced to the bare minimum allowed by the regulations.” (Kolander 2009) It does seem to be that the image of flight attendants is weighted heavily on the side of the ‘service provider.’ In fact, the only group that regards flight attendants as true ‘safety professionals’ appears to be the flight attendants themselves. What can be done, then, to bring the safety image of this group sharply into focus? Despite the best efforts of the flight attendants, the change in attitude needs to start from the top in terms of legislation, training and serious certification.
A Shift in Attitude To start to change the perception of flight attendants from ‘trolley dollies’ to ‘safety and security professionals’ requires the industry to take the role of flight attendants seriously and
implement training programmes, work rules and to provide equipment that will support them in their role as safety professionals. Cabin crews annually go through
programmes that test their knowledge of the specific airplanes in their fleet, use of emergency equipment on board, evacuation procedures, first aid, CPR, fire fighting, explosives on board, and special passenger handling. Training, however, varies from airline to airline and country to country. Some major airlines have robust crew resource management training (CRM), for example, and some carriers hold a two hour session just to ‘check a box’ on the training roster – if, indeed, they have it at all. Commercial airlines are now looking at their training programmes, through the lens of saving money and resources, in order to comply with regulating authorities’ increasingly strict guidelines. Advanced qualification programmes (AQP) are being designed to help the airlines manage training of large flight attendant populations and the varied curricula necessary for certification. Today more depth and a higher level of skills and knowledge is now required of flight attendants Even with redesigned
training programmes and new federal regulations there still remains a desperate need to provide training in important, much-neglected areas that affect onboard safety and security such as: communication, situational awareness, behavioural risk assessment, self-defence tactics, cultural diversity, and sleep and fatigue management.
Improved Communication The ability of flight attendants to communicate with the flight deck is fundamental to safety, however, the flight deck barriers put in place after 9/11 have seriously degraded the quality of communication between the two, calling for a review of past procedures and an earnest look at improving this critical element of security.
CRM encompasses many aspects of communication (situational awareness, behaviour recognition and decision making). Most airline companies do have a required CRM programme in place, and some even combine pilots and flight attendants in the same session, however for most it is reduced to a “just- check-the-box” training event that both groups put up with for two hours. Lori Brown, professor and researcher
Wednesday 29th February & Thursday 1st March 2012, Sheraton Hotel, Sofia, Bulgaria KEY SPEAKERS INCLUDE
Brigadier General Marek Adamczyk, Liaison Officer, Polish Border Police
Nenad Banovic, Chief of Border Police, Serbian Border Police
Adriano Baptista, Head of Operations Division, EU Satellite Centre
Petia Karayaneva, Protection Officer, UNHCR
Controlling The Manipulation of Identity Tuesday 28th February 2012 Sheraton Hotel, Sofia, Bulgaria 1.00pm – 5.30pm
PRE-CONFERENCE WORKSHOP Border Security & Docex:
www.bordersec.com
Register online or alternatively contact Shilan Chandi +44 (0) 20 7827 6738 or email
schandi@smi-online.co.uk
26 Download your FREE ASI "iPad/iPhone APP" NOW December 2011 Aviationsecurityinternational
Massimo Ramanzin,Advisor on Border & Migration to the MoIA Kosovo, Eulex
Franz Prutsch,Technical Cooperation Specialist for Europe and Central Asia, IOM
Roberto Mugavero, President, Osdife - Observatory on Security and CBRNe Defence
Florin-Marius Dumitru, Chief Commissioner, Romanian Ministry of Administration and Interior
Event sponsored by
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