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are kept, and parents are always alerted in a real emergency. For small accidents, such as bumps, scratches and grazes, we will not normally contact parents.


Lost property


Help us to help you! PGL staff will do their best to return named lost property to owners. However, if lost clothing is not clearly marked, it is unlikely that we will be able to trace it. We strongly recommend woven type name tapes, which should be fi rmly stitched into an obvious place in each garment. We reserve the right to charge postage and packing for those items returned after your holiday.


Swimming


Please clearly indicate swimming ability at the time of booking. Lifejackets or buoyancy aids are always worn for water sports, except for body-boarding, surfi ng and snorkelling sessions – where if participants are able to swim 50 metres or more, they are not required to wear them. For all water based activities participants must be water confi dent in a life jacket or Buoyancy aid.


Water confi dence is defi ned as: - Ability to duck head underwater - Confi dently swim 15 metres in a life jacket or Buoyancy without signs of panic.


Alternative activities are arranged for non- water confi dent participants at most centres.


Pocket money


All PGL holidays in the UK are fully inclusive and there is little need to bring large sums of money. However, there are sometimes excursion days, and all centres feature a shop selling sweets and small souvenirs. Some centres for older children also have a pool table in the chill out room at a cost of around 50p per game, and 13–16 year olds may have the opportunity to take part in evening activities off site, such as bowling. A small charge will be made for these to cover transport and entrance fees. There is no obligation for any guest to take part in these optional extras, and a free alternative activity will always be available on centre. The amount of pocket money required obviously varies with the age of the child. On our UK holidays we recommend pocket money (on a sliding scale) from an average of £2 per day for 7 year olds, £2.50-£3 per day for 12 year olds and £3.50-£4 per day for older teenagers for purchasing drinks, sweets and ice creams; plus between £5 and £20 to purchase gifts which will be on sale all week. We operate a secure system for holding and issuing pocket money in accordance with parents’ wishes.


Birthdays


If your child has a birthday during their PGL holiday, please advise us prior to travel and we will endeavour to make their day one to remember! In the UK this may include a


birthday cake with our compliments, to share with their friends.


Passports and documentation For overseas holidays, please note that it is your responsibility to ensure that your child has his/her own passport and (if necessary) visa documentation. Holders of non-UK passports should check with their embassy whether a visa will be required. All UK citizens travelling abroad need to be in possession of a valid passport.


Please allow plenty of time for the application process, as we are unable to allow guests to travel without a valid passport. For further information on the country to be visited, please check the Foreign and Commonwealth Offi ce website www.fco.gov.uk/en/travel-and- livingabroad or visit ABTA’s website www.abta.com.


For holidays within Europe, it is essential that you obtain a European Health Insurance Card for your child. You can obtain an EHIC on line at www.ehic.org.uk, by calling 0845 605 0707 or from your local Post Offi ce. Should medical attention be needed whilst within the European Community, an EHIC can save both time and money, avoiding the need to pay a minimum £50 excess charge for any medical treatment claimed from our insurers.


Be insured It is important that everyone travelling with PGL has holiday insurance. Experience has shown that standard policies do not cover all our activities, e.g.motorsports, abseiling and rifl e shooting. For your protection, therefore, we have arranged a special policy with Union Reiseversicherung AG. PGL insurance includes the following benefi ts as long as claims fall within the terms and conditions of the policy:


• Cover for all activities organised by PGL.


• Personal accident up to £25,000. Some benefi ts are reduced for under 16s.


• Medical and other expenses up to £5 million for overseas holidays and up to £10,000 (other expenses only) for the UK.


• Cancellation charges up to the cost of the holiday (maximum £5,000). • Luggage up to £1,500. Single item £250. Valuables limit £250. • Personal money up to £200. • Personal liability up to £1 million.


• Curtailment of activities at £20 per day in summer or a pro rata refund of the ski pack (lessons, lift pass and ski school) in winter (both up to a maximum of £240).


• Delay compensation, up to the invoice total for abandonment of overseas holidays. Compensation after 12 hours delay is £20.


Full details of our insurance cover can be found on our website or can be sent to you upon request.


Please note that cancellation cover comes into force when you pay the appropriate premiums. One premium will cover two or more consecutive holiday weeks per child. Non consecutive weeks require separate premiums. Most of the above sections are subject to £35 excess (up to £250 excess for legal expenses). Please read the Key Insurance Facts over the page. Clients not purchasing our insurance will be asked to complete an Insurance Indemnity Form issued on the advice of ABTA.


DURATION


7 night or longer UK holiday 4 night UK holiday 3 night UK holiday French Holidays


UK & EIRE RESIDENT £37 £28 £20 £44


Please also see our key facts section overleaf.


EU RESIDENT £49 £33 £26 £58


OUTSIDE EU £63 £43 £32 £62


Call 0844 371 2424 or visit www.pgl.co.uk 97


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