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Smoking We strongly discourage smoking but full smoking bans in the past have led to unauthorised smoking areas likely to be a fi re risk – tents dormitories etc. As safety is our number one priority we therefore operate a system using ‘offi cial’ supervised smoking areas set away from other guests or any fi re risk. Smoking is only allowed strictly for 16 or 17 year olds where parental consent has been given on the medical form. Interestingly, a side effect of this approach tends to be that a number of smokers choose not to smoke at all rather than be forced to adopt the rigours of our strict safety policy. Smoking outside any authorised area is a serious offence for which guests will be sent home.


Alcohol


Consumption of alcohol by guests is banned at all PGL centres in the UK and France. In France and Austria, please note that even those guests who are 16 and over who legally speaking may consume beer and wine in Europe, are subject to this ban. This also applies to the consumption of alcohol off site and the purchase of alcohol off site. Please note that guests who break this rule will be excluded from the holiday and collection will be at the expense of parents/guardians.


Off-site activities & excursions Some of the evening entertainment (mainly for 13–16 years) may take place off-site. If you do not want your child to take part in any off site activities or excursions please make this clear at the time of booking.


Sensible bedtimes Even the fi ttest children feel tired after a full day of activities followed by our evening entertainment programmes, so we try to insist on sensible bedtimes for children to ensure that everyone gets a good night’s rest. Exact times may vary from centre to centre but are typically 20.30 for 7–10 year olds, 21.30 for 10–13s and 22.30 for 13–17 year olds.


Bedding


The majority of our holiday centres do not automatically supply bedding. If for any reason you are not able to bring your own sleeping bag/duvet from home, it is possible to hire bedding for UK holidays at a cost of £21 per child. Depending upon the centre, bedding consists of pillow and pillowcase and either duvet, duvet cover and sheet or sleeping bag and sheet inner.


Night-time supervision It is part of our staff’s role to get everyone to bed reasonably on time – sometimes easier


said than done! Once ‘lights out’ has been called at UK centres night duty staff take over. They reassure the anxious, encourage the high spirited to settle down and continue their vigil until all is quiet. At centres where children need to leave their tent or lodge to get to the toilet facilities, security staff patrol the campsite or accommodation area throughout the night. Elsewhere there is a night duty rota and a member of staff can be contacted at any time should the need arise. Centre doors are locked, although these can be opened from the inside in case of emergency.


Personal hygiene


Whilst Group Leaders are responsible for taking care of the children outside of activity session times, it is really a responsibility shared among all of the senior staff and they will encourage the regular use of soap and toothpaste. However all children are expected to take an element of personal responsibility for showering and cleaning their teeth during their holiday.


Discipline & responsibility Living alongside and mixing with other children is a valuable part of the holiday experience and we try to ensure that no one feels left out. Every member of the group has an equal right to enjoy themselves and we keep a close check on teasing, bullying or any other anti- social behaviour that may spoil an individual’s enjoyment. Our experience over many years means that this rarely becomes a problem, but please tell your children that if they feel they are being picked on, they should inform their Group Leader or any other member of staff immediately. The “don’t tell” ethos, which often exists in schools, is not applicable at a PGL centre. If your child should make contact with you regarding any negative aspect of their holiday, please check whether our staff have been informed. If not, please let us know as soon as possible so that we may take immediate steps to remedy the situation. When necessary, we will be fi rm with children who are jeopardising the enjoyment of others. If problem behaviour is persistent or serious, we will contact the parent or guardian to decide on further action. Please note it may on occasion be necessary to contact parents/guardians during unsociable hours. We reserve the right to send any child home immediately at parent/ guardians’ expense and to charge for any additional costs incurred. No refunds will be considered for any children sent home for behavioural reasons. Children will be asked to pay for any damage caused by wilful behaviour to any PGL owned or leased property. Please ensure you have read our booking conditions.


Fire safety drill


All children are made aware of safety procedures and shown exits and assembly points before they go to bed on their fi rst night at the centre. There is a weekly fi re drill at all centres.


Contacting your child Of course, for some children, being away from home may initially be a little stressful. This is natural and only to be expected – even adults can experience ‘homesickness’! PGL staff are fully trained in the sensitive skills of identifying and dealing with children’s concerns and worries. In the vast majority of cases, a day or two of getting to know new friends and being involved in exciting activities will dispel all but the most persistent worries. You will, of course, be kept informed if there are any persistent problems. We do ask you not to telephone the centre excessively to speak to your child, particularly during the fi rst couple of days. Apart from the fact that your child is probably in the middle of an activity session/ in the shower/eating dinner, and therefore far from the telephone, our experience has shown that children really do settle in much better if undisturbed by personal telephone calls. We will, of course, pass on any personal messages and all of our centres have a fax machine for incoming messages/letters. The Centre Manager or another senior member of staff is always available should you wish to telephone to ask about your child.


Staying on for an extra week? If your child is staying for more than one week, we recommend that they either book onto a different holiday or try a different centre for the second week. Inter-centre transfers can be arranged.


We can provide one machine wash at UK centres, but there may be a small charge. Guests may also be taken off site on a day trip on the second Saturday of the holiday to keep them occupied if there are no organised activities that day and to allow the centre to prepare for new arrivals. Where they will go will depend upon which centre they go to. There is no charge for this.


Call 0844 371 2424 or visit www.pgl.co.uk 95


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