Ambition 24hours: The Compliance Process


FIRST CONTACT Requesting staffing cover


Request cover from Care Coordinator Highly trained Care Coordinators are standing by to assist in meeting your care requirements


24 hours a day 7 days a week


Candidate is sourced from the candidate database by MATCHING the training, experience and qualifications required for each particular Service User


All Candidates undergo a full compliance process which includes:


• Face to face interview by registered nurse • Verification of all training and experience • CRB checks • Professional Registration (NMC) • Occupational Health


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Only Candidates that have been cleared to one of our two working statuses are eligible for shifts on our system


Independent internal quality control team


Internal Audits Weekly Audits:


• Correct grade/ band staff provided


• Qualifications and training of staff


• Care specific training requirements


• Checks of care plans, risk assessments and other client documentation


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Ensure that the Candidate’s training/ experience/qualifications MATCH


the required training/ experience/qualifications for the particular Service User


Candidates: Telephone Supervisions:


Every 6 weeks (In-between the


One-to-One Supervisions)


One-to-One Supervisions: Every 3 months


! By doing Supervisions we:


• Monitor the level of service the Candidate is providing


• Continually assess the suitability of the Candidate for each specific package


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 Complaints Department


• All complaints are handled by a centralised Complaints Department


• Internal investigations will be performed


•We work with the Client to resolve the complaint


• All complaints are handled professionally and with urgency


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• Where complaints are serious in nature the Candidate is prohibited from undertaking any work until the investigation is completed


All serious complaints are reviewed by the Risk Committee (5 senior staff members) to ensure that the appropriate action is taken


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ONGOING CHECKS AND PROCESSES Feedback and Supervisions


Clients:


Feedback Forms sent to Clients: Every month


(To assess and comment on the performance of the Candidate)


Telephonic Feedback is also done as and when needed


Local Support and Complaints Account Managers


Account managers are based in the UK to support with any needs, changes or problems regarding the package


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