COMPANY PROFILE JMC in expansion phase
Fast growing IT support specialist JMC has marked its 30th anniversary with an impressive set of year-end figures and the creation of 12 new jobs.
Andrew Burgess M
anchester-based JMC IT was established in 1981 with just
five team members. The headcount now numbers 77 and there are plans to add 11 more over the next 12 months. Also on the up is JMC’s turnover which grew by 14 per cent this financial year from £7.6 million to £8.8 million. The firm aims to hit £10 million during the next financial period. Its target is almost certainly to be met and a big boost came when JMC bagged its largest ever order, a £1.14 million deal from a housing group. The contract will see JMC deploy a major Virtual Desktop Infrastructure (VDI) and network solution.
JMC is an IT support, infrastructure and software
partner. Its branded support offering is called SupportCare, and the company works with a number of partners to provide a range of solutions based on the latest infrastructure. These solutions include cloud computing, unified communications, business continuity and telephony. “Our target market is SMEs with between 20 and 1,000 IT users,” said Andrew Burgess, Managing Director. “We mainly work with organisations that are headquartered in the north, although with cloud computing clients this boundary has extended. Historically, we have had a strong footing in the legal and accountancy sectors and over the past five years have seen growth into the housing association markets delivering support and infrastructure.”
Cloud computing will impact on your business
28 COMMS DEALER MAY 2011
The firm also has strong relationships with Premiership football clubs through implementing and supporting Microsoft Dynamics GP. Major teams on its books include Manchester United, Liverpool FC, Everton FC, Blackburn Rovers FC, Aston Villa FC, Leeds as well as Croke Park Stadium in Dublin. Apart from top league soccer clubs JMC works with over 500 clients across the north of England including some large scale professional services organisations such as Stephensons Solicitors and Booth Ainsworth LLP. Other housing associations that the firm works with in the region include Great Places and Mosscare Housing.
Growth areas
VDI and virtualisation is a key area of growth for JMC as well as Dynamics NAV and Dynamics CRM. There has also been a big push towards cloud since it introduced the proposition. “Whether you agree with it or not, cloud computing will impact on your business,” added Burgess. “This year is key for us in terms of building on our cloud and CRM propositions. Resellers need to have a credible portfolio of offerings otherwise rivals might gain the advantage and attract their clients.”
JMC’s go-to-market strategy varies depending on which aspect of its portfolio it
is looking to sell. “We focus heavily on integrated campaigns, using direct mail and telemarketing,” noted Burgess. “Budgets are on the increase so we are constantly reviewing the ways in which we can effectively reach our target clients. We are flexible in our approach, so we can work with organisations with no IT provision whatsoever through to those with large internal resources that want to outsource specific elements of their systems.”
On the back of achieving rapid growth JMC also achieved its highest ever employee and customer satisfaction ratings. The average length of employee service is more than 10 years. “We also have a 10 year average client relationship which is high when you consider this is aggregated across 500 clients,” commented Burgess. “This has led to a highly accredited team that has built up a solid and intimate understanding of client sites and their IT systems, which is often cited by customers when praising the team. No client relationship is the same, so our proposition strengths vary on a client-to-client basis. All of our solutions are bespoke, therefore we have no standard offering. Each solution is designed and delivered to achieve the maximum return and benefit to the client.”
Finding good people is difficult and expensive as it absorbs much senior management time. And when a team makes all the difference to the service provided looking after staff and making sure they are retained is vital, according to Burgess. “And why work hard to win new business customers only to lose them after a year or so?” he commented. “It is also expensive and time consuming to attract new clients. Look after your customers and they will stay with you for years, and just as importantly recommend you to others. Having a solid base of loyal clients is a stable platform for growth.”
n
VITAL STATS • 77 headcount with plans to add 11 more
• Targeting £10 million turnover during the next financial year
• Projected revenue per staff member circa £113,500
• Ranked 9th in The Sunday Times Best Small Places to Work For list
• Awarded a 3 star rating in the Best Companies awards 2011
• 10 year average client relationship
• Microsoft Gold Partner with nine competencies
• Dell Enterprise Architecture Partner • Cisco Premier Partner • Citrix Silver Partner • VMware Professional Partner • Rise Gold Partner • Many more accreditations
www.comms-dealer.com
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64