INDUSTRY NEWS
Chess scoops service award
Nine reverts to Wholesale
CHESS Telecom has scooped the highly prized Institute of Customer Service ‘Quality Service Provider of the Year’ award at the 2011 UK Customer Satisfaction Awards. Chess was shortlisted with the likes of Siemens, Santander, Lloyds Banking Group and Boots. The award was given to the company that best demonstrated excellence in customer service. Chess’ entry highlighted how quality service was delivered throughout the organisation and included satisfaction survey results and customer endorsements. David Pollock, Chief Executive of Chess Telecom, commented: “It’s a fantastic achievement for us to win the Quality Service Provider Award among competition that included some of the biggest companies in the world. It’s in our culture to exceed our customers expectations and this award is testament to the continuing hard work of all our people.” Chess were recently announced as one of the UK’s 100 Best Companies to
Work For in the annual listings by the Sunday Times. Head of Performance at Chess, Andrew Green, commented: “We’ve a great group of people at Chess who are committed to delivering exceptional customer service.” Pictured l-r: Aly Veale (Power Train Quality), Andrew Green (Head of Performance at Chess), Emma Stott (Customer Service Manager at Chess), John Sergeant.
Griffi n to deploy iWDM network via Transmode
GRIFFIN has opted for Trans- mode’s Intelligent
WDM
(iWDM) solution to create a new optical backbone and improve its network capacity. The new network was jointly designed to provide Griffin with a flexible national infrastruc- ture, which will be piloted in London, said the company. The need to maximize the capacity of Griffin’s London Metro Ethernet network prompted the network team to choose Transmode’s new layer 2 Ethernet Muxponder family including the recently announced EMXP II 80.
“The new network will break even in less than a year, while years two and three will have only small incremental costs rather than continued exponen- tial costs as capacity grows,” commented Adrian Sunderland, CTO at Griffin.
“Our previous design meant we had to scale the number of fibres as traffic grew. We can now massively increase the amount of traffic that we can carry on each and every fibre in the network.” Griffin’s deployment of
Transmode’s EMXP II 80 is said to be the first in the UK.
THE reseller services division within Nine Telecom Group has been rebranded back to Nine Wholesale in a move that reflects an expansion of the company’s reseller base. The rebrand also signals the planned introduction of new channel initiatives. James Palmer, Nine Telecom Group CEO, commented: “When Nine Telecom Group completed the acquisition of Club Communications in February 2009, the combination of Club with Nine Wholesale was christened Nine Club. “It was important at the time to retain the Club identity which had proved so success- ful in recruiting and retaining reseller businesses over many years. But with the recruitment of over 75 new resale partners since the birth of Nine Club the need to retain the original Club name diminished.
“By reverting back to the
Nine Wholesale name, any sense of ambiguity will be removed and channel partners will instinctively recognise which part of the Nine Telecom Group they should engage with.”
snom aligns with Sipaura
SNOM has partnered with Sipaura Communications in a bid to ramp up its play in the UK comms channel.
Jonathan Greenwood, MD of snom UK, noted: “We have been aware of the potential of the UK telecoms channel for some time.
“Sipaura Communications presents us with an opportunity to access this market.”
Sipaura Communications’
MD, Tim Alden, commented: “We have created the snom Telecoms Select Partner Pro- gram with practical benefits for the telecoms channel.”
James Palmer
“With the recruitment of over 75 new resale partners the need to retain the original Club name diminished.”
Palmer says that the com- munity spirit engendered by Club Communications will be retained and he also outlined plans to develop an accredita- tion scheme for resellers. “This will include regular workshops and events at which they can continue to share ideas and problems, while hearing more about market develop- ments and new product technol- ogy from the Nine Wholesale team,” added Palmer.
Got a news story? email:
sgilroy@bpl-business.com
SHORT CALLS
ScanSource has added ShoreTel installation and maintenance services to its UK Professional Services offering. “Our services philosophy is to enable resellers to bundle services into their offering when selling product solutions,” said Colin Booth, Director of Professional Services Europe, ScanSource Europe.
Cable&Wireless Worldwide has scooped Polycom’s 2010 EMEA Services Partner of the Year award. Internally, C&W Worldwide uses videoconferencing extensively, clocking up over 1.2 million minutes across the business in 2010 with usage increasing 36% in the last six months alone.
MICRO-P has strengthened its networking portfolio with the addition of TP-LINK, a provider of SoHo networking products and a top ranker in China. Phil Brown, Micro-P’s Commercial Director, commented: “With the resources we have at our disposal we are positioned to increase market share to etail, retail and SMB customers.”
FIVE teams of NEC resellers have qualified for a July trip to the FIA GT3 races in Navarra, Spain, to witness fast car driver Paul Van Splunteren race around the track in the NEC sponsored Porsche. NEC’s National Sales Manager Mark Ratheram noted: “Our resellers were given individual targets to exceed, so whatever the size of the company resellers would be rewarded for outstanding performance.” Core Communications came top in NEC’s Passion for Speed incentive. Core’s Sales Director Jim Mulready enthused: “We are really looking forward to the trip, and would like to thank the team at NEC for their help and support.” Pictured l-r: Paul van Splunteren and Marco Holzer.
Abzorbplus+ Partner Programme Incentive Launch 2011 18 COMMS DEALER MAY 2011
See page 41
www.comms-dealer.com
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64