14•


INDUSTRY NEWS


Women’s HVAC group gains insight during tours of York manufacturing facilities


(Continued from page 12.)


stand how products are built from the inside out – how all the various com- ponents come together to form one unit in a process that focuses on qual- ity. It makes me feel good that I can explain the process to my customers and assure them that they are getting a quality product when they purchase a piece of York equipment.” Richards echoed Marr’s senti-


ments. “The tour was an eye-opening experience,” she said. “For many


“It used to be that customers preferred to speak with a man.


Today, however, with more women technicians, customer service


reps, tune-up specialists, etc., that attitude is definitely changing.”


years we’ve dealt with coils, com- pressors, motors and other parts in a purely administrative way – as part numbers on inventory lists. This tour gave us the opportunity to see the ac- tual parts and how they fit together in pieces of equipment, which was quite different from what I had previously envisioned.” Cooke agreed, adding, “Now I know


why an A coil is called an A coil — it actually looks like an A! And I learned so many things about the equipment and how it works. I’m so much more comfortable talking with customers, because I have a better understanding of how the York equipment works and what goes into it, especially the quality control process.” “Quality control is a big issue for


us,” said Richards. “So the discussions about quality and seeing the steps that


are in place in the factory to assure the quality of York products will go a long way in giving us confidence about the products we sell and install in our cus- tomers’ homes and businesses. That means a lot to me.” All three women agree they would recommend the tour to others, espe- cially as they observe more women entering the HVAC industry and greater acceptance of women in the industry. “It used to be that when a customer called and I answered the phone, it quickly became obvious they preferred to speak with a man,” noted Marr. “Today, however, with more women technicians, customer service reps, tune-up specialists, etc., that attitude is definitely changing. And the information I brought back from this trip will help our customers feel even more comfortable talking


•THE WHOLESALER® — JANUARY 2011


with a woman.” “It can be a very stressful busi-


ness,” added Richards. “But I would absolutely encourage women to get into the industry. It’s a great field to be in. No matter what happens with the economy, people are always going to want and need a warm home in the winter and a cool home in the summer, which can mean a steady job for women lucky enough to find a place in our industry.” With one factory tour under her


belt, Baker is already thinking about the next one. “The positive feedback we’ve received makes it not a matter of if we’ll organize another women’s factory tour, but when. For women who deal with model numbers, war- ranties and billing processes, the tour provides a wonderful opportunity to see how equipment is constructed, understand how it works and instill confidence in the women who repre- sent that equipment, in the office and in the field.” Visit www.yorkhvacdealer.com.


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