ACI VIEWPOINT
Charting the course
ACI director general, Angela Gittens, looks forward to the ACI World Assembly in Bermuda and reflects on the need for airports to take the lead on key sustainability issues.
T
his year ACI members will convene in Bermuda for the 20th annual world general assembly and this lovely island location inspired the conference theme, ‘Airports on the Global Stage: Charting the Course’.
As economic cycles have clearly shown, success is hard won in our
industry. There is no captive market to ensure steady business and returns year after year, external shock after external shock. Airport managers do not have the luxury of sitting back and
waiting for the company coffers to fill. This fact has been the fundamental driver in the transition of our business model moving from the old public utility mentality to entrepreneurial management and promotion of our facilities. Each of us in this competitive air transport world must
meet stringent national and international standards. We aim to serve our customers with fine-tuned, modern facilities in order to expand and strengthen our business – attracting new routes and
20 AIRPORT WORLD/OCTOBER-NOVEMBER 2010
services and diversifying our revenue streams to achieve greater financial risk management. Safety, security, environmental sustainability, economic viability and
customer service are the business priorities that shape our efforts in setting a steady course for the years ahead. The traffic growth forecasts are once again positive, and
although we don’t have a one size fits all model for success, there are many common factors that must be addressed and incorporated in our ‘master plans’ for the future. I call this a blueprint for sustainable aviation. By blueprint I mean a vision from which we develop a common
strategy that forms the basis of a successful plan for action. We have many customers and stakeholders, and we need to show measurable progress on our priorities to win their long-term support. At the same time, we can find ourselves at the epicentre of a tug of war, with conflicting requests often based on misunderstanding
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