SKILLS & TRAINING Well-being standards
The Health & Safety Executive advocates using the fol- lowing management standards to reflect a high level of health well-being and organisational performance. These are: ● Demands – issues such as workload, work patterns and the work environment
● Control – how much say the person has in the way they do their work
● Support – encouragement, sponsorship and resources provided by management
● Relationships – promoting positive working to avoid conflict and dealing with unacceptable behaviour
● Role – whether people understand their role within the organisation and whether the organisation ensures that they do not have conflicting roles
● Change – how organisational change is managed and communicated
edge of the key issues involved in the collection and recy- cling of waste which could help increase efficiency, or pos- sibly even save money,” explains Moore. To keep morale and productivity high, the Health & Safety Executive recommends that “workers’ opinions and feedback should be invited, and all suggestions given due consideration”. In the case of one particular local authori- ty, the management style seemed to be hierarchical and directive rather than supportive – i.e. the manual workers were told to ‘Do as you’re told, get on with the job and don’t ask questions’.
Properly trained line managers have a key role in ensuring the good health and well-being of employees
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“That’s hardly encouraging and a long way short of best practice,” Moore remarks, while pointing out that the council involved did at least recognise it had a manage- ment problem and had the courage to call in some expert help to identify the solutions, which it is now implement- ing successfully.
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“Recognising you have a problem is a crucial first step,” says Moore. “Leadership from the top down the line is vital. Properly trained line managers have a key role in ensuring the good health and well-being of employees, leading to improved departmental performance. Targeting money at this area really can be cost-effective.” There is a view that the public sector should be leading by example. Although a good deal of work has been done to improve attendance management in the public sector, more can and should be done to contribute to improved services to the public.
October 2010 Local Authority Waste & Recycling 11
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