Feature: Airline Update WHO OFFERS WHAT
UK lounge access: British Airways’ Galleries departure and arrivals lounges at Heathrow Terminals 5 and 3, plus Gatwick North Terminal and selected regional airports. New business: Ian Luck:
ian.luck@
ba.com www.ba.com
Cathay Pacific Based: Hong Kong UK departure points: London Heathrow Cabins: Economy, Business, First Alliance membership: oneworld Incentive schemes: Asia Miles (FFP), Marco Polo (FFP) UK check-in: Online; mobile; self-service kiosks Chauffeur pick-ups: Available to all First and Business class passengers on flexible fares. UK lounge access: A new Cathay Pacific lounge opened in July at London Heathrow. New business contact: Business development managers:
john_fitzgerald@cathaypacific.com and
james_hancock@cathaypacific.com www.cathaypacific.co.uk
Continental Airlines Based: Houston, Texas. UK departure points: Belfast, Birmingham, Bristol, Edinburgh, Glasgow, London Heathrow, Manchester Cabins: Economy, BusinessFirst Alliance membership: Star Alliance Incentive schemes: OnePass (FFP), Star Alliance Company Plus (SME reward scheme) UK check-in: Online; check-in kiosks at London Paddington station for passengers travelling on the Heathrow Express. Chauffeur pick-ups: BusinessFirst customers travelling on J class tickets from the UK may request complimentary chauffeur-drive service for transport from home or office within a 50-mile radius of their departure airport. On arrival in the US, a chauffeur will transport customers to their final destination within 40 miles of the airport. This service is also available on customer’s return journey. BusinessFirst passengers travelling on C class tickets are entitled to UK chauffeur transfers only. UK lounge access: BusinessFirst passengers, Star Alliance Gold members and Presidents Club members have lounge access as follows: Belfast – VIP Lounge; Birmingham – Servisair Lounge; Bristol – Servisair Lounge; Edinburgh – bmi Lounge; Glasgow – BAA Sky Lounge; London Heathrow – SkyTeam Lounge (BusinessFirst customers only); Manchester – Escape Lounge New business contact: Michelle Hurst:
michelle.hurst@
coair.com; 08450 264932
www.continental.com/uk
Delta Air Lines Based: Atlanta, Georgia, USA UK departure points: London Gatwick, London Heathrow, Manchester Cabins: Economy, BusinessElite Alliance membership: SkyTeam Incentive schemes: SkyMiles (FFP) UK check-in: Online; self-service kiosks; check-in kiosks at London Paddington station for passengers travelling on the Heathrow Express. Chauffeur pick-ups: Complimentary chauffeur transfers for BusinessElite Passengers (J, C and D class) flying London Heathrow and Manchester to New York JFK, within 50 miles of UK departure airport. UK lounge access: Access to SkyTeam lounge at London Heathrow’s Terminal 4; plus lounge access at
London Gatwick and Manchester. BusinessElite passengers arriving at London Heathrow have access to Yotel at Terminal 4. New business contact:
nadia.clinton@
delta.com www.delta.com
Emirates Based: Dubai UK departure points: Birmingham, Glasgow, London Heathrow, Manchester, Newcastle Cabins: First Class, Business Class, Economy Class Alliance membership: Non-member Incentive schemes: Skywards (FFP), Business Rewards (SME incentive scheme) UK check-in: Online Chauffeur pick-ups: Available to First and Business Class passengers within a 70-mile radius of the carrier’s UK departure airports. UK lounge access: Dedicated Emirates lounge at Heathrow, Gatwick, Birmingham and Manchester. New business contact: David Parker: 0207 808 0000
www.emirates.com
Etihad Airways Based: Abu Dhabi, UAE UK departure points: London Heathrow, Manchester Cabins: Coral Economy, Pearl Business, Diamond First Alliance membership: Non-member Incentive schemes: Etihad Guest (FFP) UK check-in: Traditional check-in desk only Chauffeur pick-ups: Complimentary for passengers in Pearl Business (up to 100 miles) and Diamond First (up to 150 miles). UK lounge access: Etihad lounge at Heathrow’s T4; plus an Etihad lounge due to open at Manchester airport late this year. New business: Graham Cook:
gcook@etihad.ae www.etihadairways.com
Finnair Based: Vantaa, Finland UK departure points: London Heathrow, Manchester Cabins: Economy, Business Alliance membership: oneworld Incentive schemes: Finnair Plus (FFP) UK check-in: Online; self-service kiosks; mobile Chauffeur pick-ups: With Finnair Plus points only UK lounge access: Access to Cathay Pacific lounge at Heathrow and Escape lounge at Manchester. New business contact:
sales.uk@
finnair.com www.finnair.com
EVA Air Based: Taipei, Taiwan UK departure points: London Heathrow Cabins: Economy, Elite (premium economy), Premium Laurel (business) Alliance membership: Non-member Incentive schemes: Evergreen Club (FFP) UK check-in options: Online Chauffeur pick-ups: None UK lounge access: Access to American Airlines Admirals Club New business contact: Mike Wang: 020 7380 8300
www.evaair.com
EL AL Israel Airlines Based: Tel Aviv, Israel UK departure points: London Heathrow, London Luton Cabins: Economy, Business, First Alliance membership: Non-member Incentive schemes: MATMID (FFP), EL AL Business Plus (SME incentive scheme) UK check-in options: Online Chauffeur pick-ups: Chauffeur drive option for First Class passengers in the UK who live within the M25. In Israel a similar service is available within 62 miles of Ben Gurion Airport. UK lounge access: King David lounge at Heathrow, plus a lounge at London Luton run by Aviance. New business: Business development manager:
keithc@elal.co.uk; Martin Haley:
martinh@elal.co.uk.
www.elal.co.uk
Gulf Air Based: Manama, Kingdom of Bahrain UK departure points: London Heathrow Cabins: Economy, Falcon Gold Alliance membership: Non-member Incentive schemes: Frequent Flyer (FFP) UK check-in: Online Chauffeur pick-ups: None UK lounge access: Shared access New business:
Mohammed.Hulaiwah@gulfair.com www.gulfair.com
Gulf Air
Iberia Based: Madrid, Spain UK departure points: London Heathrow Cabins: Tourist Class (Economy), Business Class Alliance membership: oneworld Incentive schemes: Iberia Plus (FFP), Corporate programme (for companies) UK check-in: Online; self-service kiosks; check-in kiosks at London Paddington station. Chauffeur pick-ups: Available to passengers on full fare Business Plus in selected destinations. UK lounge access: Access to British Airways Galleries Club lounge at London Heathrow Terminal 3 New business contact: 0870 609 0500
www.iberia.com
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