INSIDE THIS ISSUE
“Our message was to empower our bookers to challenge the travellers”
6 ANGELA SMITH
TRAVEL MANAGER, CARILLION PLC
September/October 2010
8
52 FEATURES
“Heathrow airport is too stretched to support London’s growth“
19 JO VALENTINE
CHIEF EXECUTIVE, LONDON FIRST
22 Independent Hotels What the sector has to offer the corporate buyer
30 Videoconferencing The technology has come of age, with potential to cut costs
52 Airline Update How manufacturers and airlines are trying to woo customers
REGULARS
6 The Knowledge Corporate case study
8 The Knowledge Buyer perspective
“We have over 1,000 corporate deals now and we've taken the complexity out of them”
82 TITUS JOHNSON COUNTRY MANAGER, UK & IRELAND, AIR BERLIN
10 The Knowledge Step-by-step guide
13 The Knowledge Supplier perspective
15 Event Preview The Business Travel Conference
18 The Debate What now for Heathrow?
20 The Conversation With Concur's Barry Padgett
46 71
32 Photo Gallery Dragon Boat Fun Day
78 Reality Check Product reviews by those in the know
81 Photo Gallery Avis at Henley Regatta
82 The Final Word With Air Berlin's Titus Johson
THE REVIEW
35 Sixteen pages of top news stories, trends and developments, plus updates from ITM/NBTA Europe, ACTE and Eventia
DEPARTURES
66 Meeting in... Cheltenham 69 On Business in... Doha 71 On Business in... Lisbon 72 Flying to... Latin America
“Achieving the balance between ethical sourcing of alternative fuels and finding the space needed to grow them at a commercial scale for aviation is the challenge”
So says environmental specialist Roger Gardner in this issue's Green Watch lead story
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