BREAKINGNEWS
05
LAKELAND
WHITBREAD CONSOLIDATES
◆ House of
Fraser, the UK
SIGNS EPOS
DATA WAREHOUSE
and Ireland
department store,
is to outsource
SUPPORT
DEAL
W
hitbread has created consolidation, Hitachi Consulting
its IT support to
a single view of is currently embarking on a similar
Capgemini UK
business performance, project for another Whitbread brand
in a seven-year
transforming analysis and reporting and the largest coffee shop chain in the
contract that
capabilities across the group. UK, Costa Coffee.
commenced in
January 2010. The
Hitachi Consulting UK carried Andrew Brothers, Whitbread
contract covers
out the migration and consolidation chief information offi cer told Retail
management
of the hospitality chain’s corporate Technology: “ It’s about targeting the
of data centre
management information systems right information to the right user at
services,
(MIS), creating a 1.5TB data warehouse, the right point of
applications
support and
comprising more than 1.5 billion rows need. The other
development,
of data across the company’s hotel driver was that
service desk,
and restaurant business, its commercial we had the data
desktop support
division, as well as its labour and human and that, making
and third-party
resources divisions. it accessible in
services. It also
includes network
The system was built using one place, allows
services, which will
Oracle Warehouse Builder, Oracle us to query it
be provided by the
10g database and Oracle Business and get a single
outsourcer under
Homeware and kitchen products Intelligence, enables Whitbread to view of performance required by our
a sub-contract
retailer, Lakeland has renewed analyse data and key performance marketing and fi nance functions.”
agreement.
its electronic point-of-sale indicators (KPIs) and provide better More than 600 reports are
(EPoS) service and maintenance reporting and business insight at the now generated every week and
agreement with independent executive level across the group. remotely accessed by more than
EPoS maintenance services Whitbread is the UK’s largest hotel 400 users, providing more accurate
company, Vista Retail Support. and restaurant company, operating data and better insight into business
Vista will continue to support brands including Premier Inn, Beefeater, performance, while Brothers confi rmed
the retailer over the next three Table Table, Brewers Fayre, and the project had delivered a six-fi gure
years across its 44 sites, providing Taybarns. As a result of the successful return on investment.
service on 215 lanes of in-store
EPoS, while also supporting 44
PCs in its back-offi ce environment. RETAILER TAKES EPOS
Gary Marshall, Lakeland
operations director said: “Our
SYSTEM ON THE ROAD
EPoS system is an essential part Yeomans Outdoor Leisure has above all extremely stable,” reported
of our business. We need our appointed Triquestra UK to provide Roger Milner, Yeomans Outdoor
systems running effi ciently at the Infi nity electronic point-of-sale Leisure operations director.
all times. We chose to renew (EPoS) system across 86 UK stores. Yeomans held the fi rst outdoor
our contract with Vista due to Established in 1904, Yeomans exhibition in the UK at Calver
the consistent level of service are the UK’s largest independent Crossroads in 1936, and 73 years
◆ Sainsbury’s has
we have received over the camping and outdoor retailer, later it is now using the Infi nity EPoS
licensed multiple
last six years. Vista has a great employing over 300 people with a system to still exhibit at the same
solutions from
understanding of the retail variety of retail outlets, ranging from site, plus over 30 more across the
JDA’s Category
Management
industry and understands the High Street stores to garden centre length and breadth of the UK.
suite, including
importance of great customer sites and large factory outlets. “Camping has increased in
JDA Planogram
service within our market. The PoS solution developed for popularity in recent years, and at
Generator, JDA
“Vista has invested heavily in Yeomans has been in place since our outdoor shows we operate the
Effi cient Item
technology to further support October 2009 and, because the system Infi nity till system right in the middle
Assortment,
JDA Space
and improve our service delivery. is so easy to use, the retailer now has of a fi eld. We have the full EPoS
Planning, JDA
We have already seen the fl exible the capability to build new tills itself facility interfaced into our head-offi ce
Shelf Assortment
and accommodating attitude when opening a new store – a benefi t systems as if this was just another
and JDA Intactix
towards the support of our that saves them both time and cost. High Street Store. This is a rigorous
Knowledge Base,
till estate and look forward to “Store managers report back that test for what is a robust, reliable and
to better manage
store-specifi c
continuing our relationship.” the system is reliable, robust and secure system,” concluded Milner.
assortments and
clusters.
JANUARY/FEBRUARY 2010 RETAIL TECHNOLOGY
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