DO YOU VALUE YOUR REPUTATION
AS MUCH AS YOUR BOTTOM LINE?
Chip and PIN has been highly successful in The fi rst, Security guidance for card
reducing certain types of fraud but criminals acceptance devices, provides comprehensive
will always try to target shops and businesses advice regarding the different types of attack
in order to obtain card details and PINs with that fraudsters can carry out on chip and PIN
which to commit fraud. This typically involves terminals, and details exactly what retailers
fraudsters tampering with chip and PIN can do to prevent themselves from becoming
terminals, so these devices should be kept a victim. The guide looks at various aspects of
secure at all times. point-of-sale security, including how to keep
chip and PIN equipment secure and protect
Failing to protect this equipment and the
the environment it is used in. It also provides
environment in which it is used, increases
information on staff security issues.
the risk of it being targeted by fraudsters.
Any attack on a retailer’s chip and PIN The second, Retailer Advice: Protecting
equipment by fraudsters could cause signifi cant your chip and PIN terminal is a shorter
reputational and fi nancial damage, as well as version of the fi rst guide and provides concise
customers losing their trust in that retailer’s practical advice to help retailers minimise
ability to provide a safe shopping environment. the likelihood of a criminal attack on their
Fraudsters use a variety of methods to try chip and PIN equipment.
and defeat security systems, so it is becoming
increasingly important that retailers adequately
The two guides complement each other in
protect their point-of-sale environment
that Security guidance for card acceptance
and equipment.
devices can provide security heads within retail
organisations with recommendations regarding
Typical criminal activity at the point-of-sale best practice for use across their retail chains,
involves fraudsters placing data capturing whereas Retailer Advice can be used by store
devices in a chip and PIN terminal, along with managers as a quick-and-easy reference point.
pinhole cameras that fi lm customers’ PINs.
Financial Fraud Action UK and The UK
To protect against this type of fraud, The UK Cards Cards Association strongly advise retailers
Association has produced two good practice to obtain both guides to help them better
guides to help retailers keep card criminals protect their chip and PIN equipment.
away from their customers and their business. Both guides are available to download
In partnership with
These guides should be used when reviewing or from www.cardwatch.org.uk
developing security procedures and processes
for the retail point-of-sale environment.
Protect your business, download our good practice guides:
www.cardwatch.org.uk
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