HORIZONSTELEWARE
25
ASSURING LINES OF COMMUNICATION
I
n a highly competitive market such
as retail, the perception of the
consumer swiftly impacts on the A consolidated mobile
profi tability of the business. solution using GSM
At the same time, replacing
a current internal mobile
communications systems with a single
low-power mobile solution, can not
only deliver an improved service
internally, as well as to suppliers,
partners and customers, but also
lower ongoing overhead costs.
TeleWare provides private mobile
GSM network solutions for a variety
of deployment scenarios including: in-
building coverage, remote sites, GSM
infi ll situations and rapid-deployment
applications. PMN offers a viable
INSIGHT:
SAINT-GOBAIN
alternative to DECT and PMR for in-
building solutions and delivers fi xed mobile
GLASS UK
convergence solutions to business users.
TeleWare’s applications provide
business communications solutions for
Saint-Gobain Glass UK offi cially opened the group’s fi rst fl oat glass manufacturing plant in the mobility, personal contact management,
UK in April 2000. Built near Selby, North Yorkshire, many of the staff at the Saint-Gobain Glass messaging and call distribution and control.
manufacturing facility move around the vast site in the course of carrying out their duties. Unparalleled interoperability enables
Being able to communicate with colleagues quickly and effi ciently wherever they are is seamless integration with a wide range of
critical to the effi cient running of the site, which extends from specialist manufacturing areas PBX and application vendors. A commitment
to offi ces and extensive warehousing. Effective communication services on-site are also to open standards ensures fl exibility,
essential for staff welfare. freedom and choice.
A TeleWare Private Mobile Network (PMN) was installed as part of a voice services TeleWare is also a Microsoft Gold
replacement programme to integrate with Saint-Gobain’s existing PBX, enabling calls to Certifi ed Partner, has certifi cation for the
external destinations to be made from a mobile at the company’s standard landline tariff quality standard ISO9001/2008 TickIT
while internal calls incur no call charges. Saint-Gobain opted to have the solution confi gured and has been awarded the Investors in
such that incoming calls ring at the employee’s desk phone and mobile concurrently, People national standard for training and
enabling calls to be answered using either device. development of its employees to achieve its
Network coverage has increased, from 50-60% achieved with its previous DECT system, business goals.
to almost 100% coverage across all parts of the site. This has been achieved using just 8
Base Transceiver Station (BTS) units compared to the 17 base stations previously required
for the DECT installation. Contact details:
Since the PMN solution is based on standard GSM technology, a future option being TeleWare plc
considered by Saint-Gobain is to integrate the network with the plant control room, TeleWare House,
enabling relevant key staff to be immediately notifi ed by SMS text message in the event York Road,
of a plant alarm. Currently, it is the responsibility of control room staff to notify staff by Thirsk,
telephone. North Yorkshire, YO7 3BX
Steve Laithwaite, Saint-Gobain IT support manager said: “The deployment of a Private Tel: 01845 521 250
Mobile Network as a DECT replacement solution has been highly successful, removing the Fax: 01845 522 165
major issues we had previously with patchy coverage around the site. And user acceptance Email: enquiry@teleware.com
of the PMN solution has been excellent.” Web: www.teleware.com
JANUARY/FEBRUARY 2010 RETAIL TECHNOLOGY
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