BUSINESS IMPROVEMENT TRAINING
Management of Principles and Practices
Customer Service of Lean Manufacturing
You need this course if… You need this course if…
you need an understanding of customer service excellence principles you need to implement a lean manufacturing programme
you are seeking to implement new management methods to ensure
your customer’s needs are met and satisfied
By the end of the programme you will
By the end of the programme you will have…
have…
gained a detailed understanding of how to implement a lean
manufacturing programme
analysed the ingredients of effective customer service
examined how significant savings can be made which will pay for
assessed the strengths and weaknesses of your company’s
the project within 12 months
customer service standards
developed the tools to justify the economics of lean manufacturing
identified the needs of your customers and devised plans to fulfil
and simulation
those needs
lear nt how to organise the work and balance the manufacturing
reviewed ideas of how to improve the quality of your customer service
process
the skills to set up a procedure to deal with Golden
taken part in a unique team building exercise
Opportunity “Complaints”
developed an outline plan for the implementation of lean
practised motivational skills to motivate your team to provide a
manufacturing in your organisation
“Customer Satisfaction Plus” service
reviewed coaching opportunities to develop and enhance the skills
of your staff
Course Length...
Three days
Course Length...
Delivered by: Delivered by:
One day
This event is delivered In-Company only. This event is delivered In-Company only.
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Call for a Quote 0800 328 6543 Call for a Quote 0800 328 6543
www.lrqatraining.co.uk
94 Business Improvement
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