TRAINING THAT GIVES YOU THE EDGE
Benchmarking Developing a
Your Organisation Quality Strategy
You need this course if… You need this course if…
you are a senior manager involved in the introduction of the you are a manager involved in the development and delivery of a
techniques of Benchmarking to your organisation Quality Strategy which drives leading-edge performance in a global
you are a manager responsible for leading or participating in
economy
benchmarking projects within your own organisation,
or in partnership with other organisations
By the end of the programme
By the end of the programme
you will have…
identified the strengths and weaknesses of your business in relation
you will have… to its competitive environment on a broad range of key areas such as
understood the principles and practice of Benchmarking
market growth and process capability
recognised the range of applications of Benchmarking
reviewed the European Excellence Model and measured your
placed Benchmarking in the context of other means of improving
organisation’s own performance against the relevant benchmarks
quality and effectiveness
evaluated your overall Mission and Values and key strategic goals
used Benchmarking techniques to enable you to measure the
identified the Critical Success Factors which will enable your business
success of your business by relating its performance to that of
to drive towards its key strategic goals
similar organisations in the field evaluated the real culture of the business in relation to its intended
values and identified discrepancies and contradictions
Course Length...
identified the key change areas for you business and a plan to progress
the most important of these
Two days
agreed a way to measure and manage the change process within
your own organisation
Delivered by:
Delivered by:
Course Length...
Two days
This event is delivered In-Company only. This event is delivered In-Company only.
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91 Business Improvement
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