JULY 2009
|
www.opp.org.uk Best Americas Partnership Programme
•
Crest Group
|
53
JUDGES SCORES OUT OF 100
INDUSTR
56
Y
Paul Owen, AIPP
70
PEOPLE
Ian Tonge, NAEA International
68
Thijs Stof_f er, ICREA
DESTINA
87
TION
Manuel Sotto Mayer Negro, APEMIP
65
Tim Murphy, IP Global
BUSINESS
reserveaproperty.com. “This allows
agent partners to reserve on-line
with a client credit card, which is very
useful for telesales and exhibitions,
Meet the team
|
Owner Ian Waudby (seated centre) is pictured with the team at Crest, who have been focusing on projects in Brazil and the agent will have full control of
the client. As soon as a reservation is
on the relevant information,” Waudby Our main interest is to for the agent.” made the system sends an email to the
explains. “Any agent can check the make it as easy as possible Nonetheless, Crest has partnered lawyer and the process can be started.
latest availability and price updates on- for agents to deal with us, with a number of independent Client progress, sales and commissions
DE
line, which has helped agents to close and at the same time we law f_i rms to provide legal services can all be tracked online, and agents VEL
quickly without needing to check with try to make it f_i nancially for clients. “Within 24 hours from receive immediate appointment
OPER
us. Partners can also use our database interesting as well for the reservation, the lawyer calls the client feedback.”
of images taken by professional agent. to start the buying procedure; this is Acting as intermediaries between
photographers.” fundamental so the process can be developers, their real estate agents and
Support is the most important Associated services completed in approximately 30 days,” their clients, Crest demonstrated to
word and Crest’s agency support team Preferring agents to source services says Waudby. “We are in constant judges that it improved the quality and
is available Monday to Friday, from such as mortgage advice, currency contact with the lawyers, and any speed of service – which means timely
10.00-19.00, with a mobile service exchange, travel arrangements, etc., progress in the buying process of delivery of payment. By insisting on
at weekends if there are any “tricky Crest lost points from the judges in this the agent’s client is immediately independent due diligence and
M
questions”. Trained multi-lingual staf_f area. “The main reason for this is that communicated to the agent, taking licenses, it is also contributing to a ARKE
are also available for support and agents get extra earnings from these the hassle away from them and leaving culture of transparency in what is still a
on-site visits (such as appointments/ value added services, and we feel it is them with more time to focus on maturing market in Brazil. Judges also
TING
inspection f_l ights). “Our staf_f are highly only right for them to do so,” explains what is really important, to sell and felt that its innovative marketing
trained and all have academic degrees; Waudby. “Our main interest is to make maximize their prof_i t.” solutions, particularly white labelling
they speak English, Spanish, Dutch, it as easy as possible for agents to deal Another benef_i t for its network content, was of genuine benef_i t to
German, French, Portuguese, Swedish with us, and at the same time we try to of agents is a Customer Relations agents and positioned them in the
and Finnish.” make it f_i nancially interesting as well Management website called www. right way.
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