17
Through us, you can extend your products and offer
high-quality medical care and assistance globally.
In a fiercely competitive market, insurers need
to offer their policyholders complete peace
of mind by combining comprehensive travel
insurance with emergency medical, travel and
legal assistance – all at a competitive cost.
We proactively seek the most cost-effective
medical treatment without compromising
standards of care. Any cost reductions can
be passed onto your customers in the form of
lower premiums, making you more competitive
in the marketplace.
a73 Servicesfornationals
Customers can phone dedicated helplines for
a wide range of services, from information about
Services include medical assistance and
visas and lost documents, to medical advice
online services, medical second opinion,
and referrals, as well as more serious accidents
health screening and wellness programs.
and emergencies.
a73 Healthcareprovidernetwork
We will work with you to create the services
andadministration
and provide any extra resourcing you may
need. We deliver a range of services directly
Services include setting up healthcare
to insurance companies. We also help brokers,
networks, administration of benefits and
agents and their clients.
managing and administering healthcare
provider networks.
a73 Servicesforinternationaltravelers
andexpatriates
We provide a full support service to companies
requiring 24/7 on-call and online services. This
includes medical assistance and evacuation,
plus over 200 comprehensive online Country
Guides and online medical record management.
CASESTUDY
“
We want to give
Asafereturnhome
our clients a worry-
While in the Maldives with his wife, Having contacted the insurer, insurer to ensure that approvals
free experience.
a British holidaymaker suffered International SOS’ medical staff took place immediately, it was agreed
severe chest pains in the evening liaised with the patient and the that the patient would be flown
International SOS
before their scheduled flight home. hospital to determine whether he that evening to Singapore by air
The pain worsened throughout the was stable and could be transported. ambulance, accompanied by
takes care of the
night and he was admitted to the With their in-depth knowledge of the a medical escort and his wife.
ADK hospital in Sosun Magu on the medical facilities in the Maldives, the Fortunately, the patient did not
logistical and
island of Male. team recommended emergency suffer any complications and, in
The following morning, the evacuation to Singapore where the accordance with medical transport
operational side,
patient’s wife found their travel patient would receive appropriate regulations, was fit enough to return
insurance documents and called medical care. home to the UK after 14 days.
leaving us to the assistance line, which connected International SOS examined International SOS made all the
her directly to International SOS. several options for the evacuation necessary travel arrangements for him
concentrate on our International SOS immediately made both by commercial stretcher and by and his wife to return to London on
core business
”
contact with the local medical officers air ambulance, taking into account a commercial flight. Contact was also
to obtain medical reports for the the medical condition, patient’s made with his local doctor so that he
patient. A diagnosis of heart attack wishes, costs and timeliness. While would receive appropriate medical
had been confirmed. in constant communication with the follow-up after his return home.
Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32