15
We use our expertise and resources to help all
sorts of companies service their customers better.
These days, your customers rightly expect high
levels of service and care. Customized services
are valuable assets for winning new customers
and maintaining customer loyalty.
We provide comprehensive customer care and
after-sales support services that you can use to
enhance your products. Through our worldwide
network of alarm centers, we’ll give your
customers professional help and care while
building a strong relationship with your brand.
We offer a range of services, either on a
a73 Helplineservices
long-term or project basis. Examples include a
telephone advisory service for farmers in China,
We offer multilingual 24/7 helpline services
high-quality concierge services for Platinum
to provide your organization with the necessary
credit card holders worldwide, and the
customer support to deal with inquiries,
medical assistance services offered to
adverse events or crisis situations.
customers in the crowded mobile telecoms
marketplace in Asia.
a73 Productenhancements
a73
We can design and deliver a service to suit the
Customercareandmanagement
needs of your consumers, your brand and your
We can deliver an extra level of servicing
budget. Offers range from medical and travel
capability to provide you with the additional
assistance services, online products, as well
resource and expert help you may need.
as concierge, automotive, domestic and
We offer 24-hour servicing and all aspects
legal services.
of customer relationship management.
CASESTUDY
Buildingbrandreputationthroughhigh-qualitycustomercare
Every day there are some 15 understand its business goals and make inquiries on the status of
“
Customer million motorcyclists on the roads the expectations of its customers, in their order, check on the availability
satisfaction is
of Bangkok. With this figure on the order to deliver a high-quality service of spare parts and get the names,
increase, the two-wheel vehicle to the end user and maintain its locations, addresses and contact
important to us, and
industry has become one of the excellent brand reputation. numbers of authorized dealers across
most competitive in Thailand. Customers can call the hotline for the country. Customers can obtain
our partnership with
One of the country’s largest towing or roadside repair assistance technical support easily, by simply
motorcycle manufacturers has taken when their vehicle breaks down. In making the first call to the call center.
International SOS
the unprecedented step of providing more serious situations, International The call center is an important
customers with a 24-hour call SOS provides medical help to element in the design and
differentiates us in
assistance center and automobile customers who may have been implementation of the company’s
assistance services. Working with involved in an accident on the road. marketing strategy. It supports
the marketplace
”
International SOS, it has established This can range from arranging for key marketing activities, such as
a call center and roadside assistance hospital admission to conducting managing the registration process for
program that provides 24-hour, an emergency medical evacuation. promotional campaigns. International
7-days-a-week telephone assistance Customers can call the hotline SOS is also able to track customer
to its motorcycle owners. for useful information such as basic inquiries, compliments and
International SOS has worked product information on pricing, color, complaints – providing a wealth
closely with the company to fully models and warranty. They can also of valuable information.
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