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To reduce the risks to your employees abroad, we
offer a complete system of travel security analysis,
assistance, technology and consultancy support.
In today’s international business environment, a73 24-hoursecurityassistance
corporations are increasingly held accountable
Our experienced security professionals provide
for the safety and security of employees on
urgent and non-critical advice to travelers
assignment, wherever they are based.
anytime, anywhere. Our 24-hour Global Security
Our strategic alliance with global risk
Center in London supports Regional Security
management consultancy Control Risks brings
Center teams in London, Paris, Singapore and
together two world leaders in travel security.
Philadelphia. In an emergency we execute
Together we offer a comprehensive set of
contingency plans and, if necessary, evacuate
services to manage the risks to your expatriates
employees and their families safely.
and international travelers.
a73 Travelerawarenessandtracking
Our large team of in-house security, intelligence
and travel professionals combined with a global
Our traveler awareness and tracking service
network of alarm centers, offices and
gives you real-time visibility of your global travel
accredited service providers offer unparalleled
footprint and control over travel policy
operational capability worldwide.
compliance. It enables you to assess your
exposure to risk, rapidly locate individual
a73
travelers, and instantly communicate with them
24-hoursecurityinformationandanalysis
to mitigate travel security and medical threats.
Our 24/7 Global Information Center and
regional analysis teams constantly monitor
a73 Travelsecurityconsulting
developments around the world, delivering
timely reporting on security threats and travel
As a natural extension to 24/7 assistance and
disruption. Updates and advisories keep
support, we offer customized travel security
travelers and managers fully informed of risk at
assessment, planning and training. Our
country and city level and provide actionable
experienced consultants will help you maximize
advice if the situation worsens.
the effectiveness of your travel risk
management program.
Our members’ travel security website can
integrate seamlessly with International SOS’
medical information and advice.
CASESTUDY
RespondingtoterroristattacksinMumbai
On 26th November 2008, Islamist establishing contact with local One French International SOS member
“
The situation was
extremists launched concurrent credentialed providers and closely who had witnessed killings received
attacks on ten locations in Mumbai. supporting affected clients. counseling from a French-speaking
changing so quickly,
As news of the attacks came in, our On 27th November, the terrorists psychologist with expertise in post-
Global Information Center in New held off security forces at two hotels traumatic stress disorder.
it was utter chaos.
Delhi issued a special advisory to where over 550 people were trapped. In the first ten hours of the crisis,
clients. Using the online The incident management team set International SOS received one
I felt a great sense of
TravelTracker system members in up headquarters close by and worked security-related call every two
Mumbai were identified and any with local authorities to send accurate minutes. Over 2,300 calls were made
relief once I’d been
affected clients contacted. information to clients caught in the regarding the attacks and
In Singapore a crisis management violence. The gunmen were eventually International SOS handled 281
contacted by
team of logistics, security, medical, subdued by Indian Special Forces. separate cases.
communications and aviation experts Fifteen members had been trapped On 1st December joint security
International SOS
”
developed a plan to locate members in the hotels. The team undertook teams led webinars where clients
and ensure their safety. An incident thirteen repatriations, including two worldwide could ask questions and
management team was deployed to with medical escorts. International get the latest travel advice.
make contact with clients, assess the SOS and Control Risks coordinated
situation and provide reporting from security escorts for ten hostages and Travel Security Services is a joint
the site. The team also investigated organized the repatriation venture between International SOS
medical and logistical arrangements, arrangements for one of the deceased. and Control Risks
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