20 HOWWEDOIT
Our people
working for you
Our clients and members
We’re proud of our people. As well as
over 1,800 medical professionals and a
continually remark on
team of experienced security risk advisers
and intelligence analysts, our staff includes
the dedication and
multilingual assistance coordinators,
understanding of our
operations managers, travel, legal and
technical professionals.
staff. Their commitment
Whenever you contact us, you’ll speak to the
to customer service and
member of our team best able to help you. In
the event of a medical request or emergency,
passion for what they
you’ll be put straight through to a medical
professional who will give you the best advice,
do is what makes
information and solution to your need.
International SOS the
Ourcommitment
company it is today.
International SOS stands apart through
its commitment to delivering a high-quality
service. This starts with our staff selection and
continues throughout our ongoing education
programs and development of standards
of practice. All our people bring a positive,
can-do attitude, in addition to their expert A global roster of senior medical directors
knowledge and skills in customer care. is available to deal with the most complex
or challenging cases. On call 24 hours a day,
Over years of growth and with hundreds of
seven days a week, they make real-time
new staff joining, the humanity and compassion
decisions in the best interests of the patient
of International SOS has stayed the same. This
and the client. This ensures that there is total
is thanks to the close involvement of our most
transparency and that any element of medical
senior staff in the development and management
or security risk is dealt with proactively.
of our people.
Following our strict set of operating
Senior medical directors provide round-the-
procedures, they are always contacted if there
clock support to members of assistance
is a complex case involving evacuation across
teams. Unusually for a company our size,
continents, or where technical difficulties need
both our founders are still directly involved
to be resolved. They are also contacted in the
in medical and operational decision making.
event of major medical or security incidents
There are no serious medical cases of which
that require a crisis response.
senior management are unaware.
Callers are in direct communication with
YourteamatInternationalSOS
medical and security staff right from the
At International SOS we make sure our
outset, so their access to a doctor and other
collective experience is applied where it
professionals is in real time.
matters most – responding to our members
when they need our help.
Clinical need is always put first and decision-
making comes from the top. This people-first
approach extends right through to the rest of
our operations.
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