7
We offer a complete support infrastructure
to safeguard the health and security of your
employees around the world.
Every company has a global duty of care
to all its employees – particularly where local
infrastructures aren’t reliable. International
terrorism and civil unrest bring additional risks.
You need peace of mind that your international
travelers and expatriates will be protected. We
have the expertise and resources to support
you and your employees at every stage of an
international assignment.
a73 Consultationandplanning
When your organization faces specific health Services include access to our network of
or security issues, either locally or at a global
clinics, 24/7 medical, travel and security
level, we can help. Our medical and security
assistance, and personal protection services.
consultants will evaluate the risks and help you
manage them. Services include site surveys,
a73 Emergencyhelp
risk assessments, crisis and emergency response
planning and dedicated health consultancy.
In a crisis, you can be assured that our team
is on standby. We offer a complete support
a73 Pre-travelpreparation
system, including hospitalization and medical
evacuation, security evacuation, counseling,
Preparation is key to the effective mitigation of
and crisis support lines.
risk. Pre-travel services include health screening,
vaccination, comprehensive online information
a73 Travelermanagementandcommunication
and advice, and personal security training.
Maintain real-time contact with your employees
a73 Assistanceabroad
while they’re on the move. We provide email
alerts on critical events as they happen and
While they’re abroad, your employees can be
offer traveler tracking and management tools
reassured that help is just a phone call away. to locate travelers in a crisis.
CASESTUDY
Locatingandtreatingemployeescaughtupinabombblast
“
When the
On 5 August 2003 a terrorist bomb In all, 27 members had been affected. information and advice around the
worst happened,
exploded at the Marriott Hotel, Jakarta. Immediately activating crisis clock. International SOS kept its
With reports of many injured and management teams in Jakarta and patient information updated on an
International SOS
killed, the first question for many was Singapore, an incident management almost hourly basis, with its own crisis
“are our loved ones and colleagues team was deployed to Jakarta aboard management team holding regular
took care of absolutely
safe?” Within minutes, using its online a medicalized Hercules C130. meetings with doctors from foreign
Traveler Locator Service, International International SOS’ security team embassies and large client
everything. We were SOS had identified members who liaised with local police, executed companies. Medical teams stayed
safely evacuated and
had been scheduled to spend time the security planning for evacuation at the larger hospitals and escorted
in Jakarta. Its Security Analysts also operations and provided crisis decision patients when they were fit to fly.
our families were kept
posted the first of a series of Special support and advice to clients. Amid fears of further terrorist
Advisories to clients. The first patients were airlifted out activity, International SOS’ Regional
fully informed at
Medical personnel based in Jakarta that evening by air ambulance. A few Intelligence Analysts provided clients
rushed to the site and to local hospitals hours later, the remaining eight patients with ongoing information and advice,
all times
”
to ascertain how many members had arrived aboard the Hercules C130, giving clarity on the implications of the
been hurt. An ambulance, paramedics accompanied by International SOS attack and measures needed to ensure
and doctors were sent to reinforce medical escort teams. the protection of personnel and assets.
staff at the International SOS Kuningan During the crisis, members and
Clinic, which was nearest to the blast. anxious families were provided with
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