NEWS
Twickenham Stadium April 1st & 2nd, 2009
www.comms-dealer.com
Darren Farnden
REPORT
Winter weather puts
In may
2009 the
fl exi-working in focus
tables will turn
THE case for remote and flex- working and equipping staff with
ible working practices was proven the right, readily-available technol-
by last month’s winter weather, ogy that could allow them to work
according to Michael Calvert, UK from home as effectively as at their
General Manager of Aastra. desks,” he added.
He said: “The roads were Calvert urged companies to
snowed under but the informa- identify which jobs can be per-
BROADBAND MARKET REACHES ‘CROSSROADS’
tion superhighway was clear. It is formed irrespective of location.
The broadband market is at a ‘crossroad’, according not surprising that many workers He stated: “To address situ-
to Darren Farnden, Head of Marketing at Entanet, and chose to escape the snow and work ations where the normal service
he is clear where the crux of the issue lies: “My key from home. could be disrupted and have an
point has been the delayed operational availability “Unfortunately, many compa- impact on the customer experience
of WBMC until March 2009 and the further delayed nies do not have a communications or order intake, equipping staff to
availability of WBMC consuming IPStream Connect infrastructure which is flexible work remotely is also an important
until September 2009, and that’s not guaranteed enough to allow their workers to
Michael Calvert
consideration to take into account
by BT. These delays are the reason why CPs/ISPs are be productive wherever they are. Calvert added that many work- for contingency plans.
deliberating over their broadband strategy while “Even if such adverse weath- ers are able to do their job equally “For example, call centre agents
their existing IPStream Centrals reach capacity.” er conditions are short lived, the well, if not better, from home. can also work remotely with the
cumulated impact on companies’ “It’s a wonder more compa- same level of supervision and tools
Farnden believes it’s down to the incumbent provider performance can be significant.” nies are not encouraging flexible as in an office environment.”
BT to roll out its 21st Century Network. With over
5,500 exchanges to 21C-enable, the programme
will take until around 2012. Some LLU providers have
Cross-selling guru picks
Riello’s green
suggested that 21CN won’t be a sensible route
to take and that they’re already able to deliver
up major £1m contract
rating system
ADSL2+ to about 50 per cent of the market. “In RIELLO UPS has developed an
May 2009 the tables will turn. While BT will be able CROSS-selling specialist SpiriTel The hosted VoIP solution is a ECO Energy Levels rating system
to increase ADSL2+ availability to over 90 per cent, has scooped another network ser- managed service which includes to help IT bosses select the most
LLU providers are unlikely to be able to make the vices and hosted VoIP contract with the provision of teleworking facili- efficient UPS for their installations.
necessary investment justifiable,” said Farnden. a major European hotel group. ties for field-based staff. Riello UPS says that higher
The three year contract, worth Earlier last month the company operating efficiencies mean lower
Entanet has launched wholesale and resale more than £1m, was SpiriTel’s sec- signed an agreement with another running costs, power consumption
broadband services on BT21CN to the channel. ond significant cross-sale contract international hotel group, under and TCO.
As a non-BT company taking on BT’s broadband win last month. which SpiriTel replaced BT as the Robin Koffler, General Manager
aggregation service Wholesale Broadband Connect Under the terms of the agree- provider of a private UK voice for Riello UPS, stated: “Now cli-
(WBC), Entanet had to extend its network to the 20 ment SpiriTel will provide inte- network. Alastair Mills, CEO of ents can immediately assess our
nodes that form BT 21CN. Perhaps unsurprisingly, said grated network services across all of SpiriTel, commented: “We believe UPS efficiency and see how we can
Farnden, comms providers that have been trialling the group’s UK estate of 21 hotels the company is well placed to win help reduce their CO2 emissions
WBMC have found that the product had been and its head office. further market share.” and provide power continuity.”
delayed. “This was bad news for any reseller wanting
its communications provider to add BT21CN-based
ADSL2+ to their portfolio, but there’s been more
Nortel buoyed up by
Call recording
bad news,” warned Farnden. He refers to IPStream
BCM 450 shipments
plan unveiled
Connect, the product that will enable communications
providers to deliver existing IPStream ADSL connections SPLICECOM has introduced
on BT21CN. Farnden added: “IPStream Connect is AILING Nortel was cheered by channel partners to protect their a Call Recording Incentive
already available alongside WBC and will become good news on sales of its Business customer base.” Programme for its UK Channel
part of WBMC so that providers can move customers Communications Manager (BCM) Stephanie Watson, General Partners. “We saw the demand for
from their existing 20CN IPStream Centrals to the 450, launched in October last year, Manager at analyst firm MZA, call recording rise dramatically dur-
21CN backhaul and then discard those Centrals. BT which has already shipped more added: “The fact that more than ing 2008,” says Robin Hayman,
Wholesale recently informed providers already waiting than 1000 units. 1,000 BCM 450 units have been SpliceCom’s Director of Marketing
for WBMC that IPStream Connect won’t now be Barry Bonnett, Nortel’s Vice shipped means that many business- & Product Management.
available on it until August or even September 2009. President of Enterprise Business es have already realised the benefits “The ability to review and
Development, Europe, commented that messaging, mobility and col- confirm the content of telephone
“This means that those hoping to bring greater choice on the uptake: “The introduction laboration capabilities can bring. calls after the event is now being
to the market by adopting WBMC to service both ADSL of BCM 450 has enabled Nortel to “Businesses deploying hybrid/ viewed as a major business benefit
and ADSL2+ customers are now having to delay those increase its market presence work- IP solutions in the 11-250 user by those involved in industries as
plans and/or run their existing 20CN IPStream Centrals for ing with strategic partners across category accounted for almost 60 diverse as construction, healthcare,
longer. This creates a dilemma for some providers.”
�
Europe. The BCM 450 system is a percent of total EMEA demand in leisure and IT, as well as legal and
simple up-sell opportunity for our the first three quarters 2008.” finance,” he added.
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6 COMMS DEALER MARCH 2009
www.comms-dealer.com
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