NEWS
Twickenham Stadium April 1st & 2nd, 2009
www.comms-dealer.com
Avaya enters
GP system
marks
App for Strata
fi fth
Mother family
anniversary
CIX launched
PATIENT Partner, the automated
IT AND telecoms provider Mother appointments system for the health TOSHIBA BCD has introduced a
Technologies has forged a partner- sector, marked its fifth anniversary new administration application for
ship with Avaya. last month. Strata CIX systems.
Aberdeen-based Mother’s MD, The system has been used by The application, called Network
Steve Redhead, says he is now aim- 2.4 million patients across the UK eManager, allows Toshiba approved
ing to grow the £1.5m turnover and was developed to ease the prob- engineers to carry out backup and
by 15-20%. “With our customers lems that patients experience when software configurations to multiple
regularly requesting that we main- calling their GP to make, cancel or Strata CIX systems across a Wide
tain their telephone systems, as re-arrange appointments. Area Network.
well as their data networks, it made
Steve Redhead
Since it was first introduced Tim Webb, General Manager,
sense to pursue a formal business phone requirements. “Contracting into GPs’ surgeries in 2004, the commented: “Aside from allow-
relationship with Avaya.” out the management of IT infra- service has been installed at over ing customers to manage certain
Tim Webb
Established in 2002, Mother structure is one of the most effec- 275 practices nationwide. aspects of the solution themselves, menu options. By giving engineers
Technologies has installed more tive ways to cut costs and improve Patient Partner was developed this new tool also means partners a tool to manage multiple, net-
than 500 phone systems in the productivity,” he said. by comms specialist Voice Connect. can maximise the revenue that they worked sites remotely, it also allows
Aberdeen area. The firm provides “It helps businesses take control When a patient phones the surgery receive from maintenance con- the amount of travel between sites
a single source for telecom, server, of their outgoings and saves on sal- they can bypass reception and opt tracts, minimising the time spent and branch offices to be reduced.
desktop and network support. aries, recruitment and training, all to make their appointment using managing systems.” Network eManager provides
Redhead says in the last year he things that could make a difference the automated system. Toshiba says its Network eMan- full support for the Microsoft oper-
has seen more and more companies to organisations in this difficult A survey carried out by the DPP ager features an improved and more ating systems, including Microsoft
move to outsource their IT and economic climate,” he added. (Developing Patient Partnerships) intuitive set of commands and Windows Vista (Business Edition).
and the Institute of Healthcare
Uniworld targets resellers
revealed that around 250,000
patients across the country fail to
Untapped market for CTI
with deal match scheme
attend appointments each week.
“The easier it is for patients to
in ‘many’ UK call centres
SWITCHLESS reseller Uniworld for new business across a range of cancel an appointment the more THE market for CTI in UK call we were surprised that so few call
is to match any like-for-like deals tariffs and services. spaces are freed up for others. centres is a bright spot according centres have taken advantage of
available in the marketplace for Matthew Lambert, Sales & Patient Partner helps with this issue to research by Rostrvm Solutions, the technology we understand that
dealers, resellers, virtual resellers Marketing Director, said: “The which costs the NHS an estimat- which claims that many call cen- users consider CTI to be complex
and channel partners. ‘deal match’ scheme makes a bold ed £300m each year,” said Stefan tres are not taking advantage of and expensive.
This announcement follows hot statement of intent to the channel. Olsberg, MD of Voice Connect. Computer Telephone Integration. “That may have been true in
on the heels on the extension of We intend to grow strongly over the “Last year saw a dramatic Ken Reid of Rostrvm Solutions the past, but the latest software
Uniworld’s cash back scheme to the next year by helping our channel to increase in surgeries opting to commented: “CTI is a long estab- offers rapid deployment at reduced
end of March. The scheme offers win business with competitive rates install Patient Partner. The number lished facility that can deliver tre- costs and, in turn, achieves excel-
channel partners 100% cash back and attractive commercials.” of systems doubled,” he added. mendous efficiency gains. While lent return on investment.”
DXP wins signi
Sales growth
fi cant
tops agenda
fi nance sector deal
THE biggest issue currently fac-
LEIGH-based Digital Exchange that the customer was tied into a ing the fastest-growing technol-
Products (DXP) has won a sig- contract with another provider for ogy companies is not the credit
nificant contract from a top firm a further 13 months. crunch but sales growth, according
of independent financial advisers Sharrock, with the help of busi- to new research from BDO Stoy
specialising in equity release. ness partner Chess, engineered the Hayward’s TMT practice.
DXP put a fixed line, calls and deal so that on top of the savings Julian Frost, Head of Techn-
mobile solution through Chess and the client would make, DXP would ology, commented: “Many would
NIMANS has regained the Siemens Distributor of the Year crown,
the cost saving from Chess’ free earn enough commission to buy be astounded that the financial cri-
collecting the award at Siemens’ annual partner conference. Systems
calls to mobile helped to seal the the company out of the existing sis wasn’t the number one issue.
Sales Director at Nimans, Phil Adams, said: “We enjoy a great
working relationship with Siemens and would like to pay tribute to
deal, said DXP’s Stuart Sharrock. contract, earn a hefty commission “However, given the ambitious
the support of our loyal customers and also our workforce.” Nimans
As part of the deal, the custom- and still have enough left over for and entrepreneurial nature of the
first won the accolade two years ago, and then picked-up the er transferred 85 mobiles over to the customer to use for handsets. individuals behind these business-
Siemens Incentive for Growth 2007. The company is now one of only
Chess, which saves the firm £600 Sharrock commented on the es, many of whom haven’t worked
four UK distributors for Siemens’ range of voice and UC solutions
per month on top of the savings contract win: “When you can save through a recession before, it isn’t
after the vendor abandoned its two-tier route to market last Summer.
it would make by getting free calls customers money on the things surprising that sales growth comes
Leon Mangan, Siemens’ Sales Director (Indirect Channel), added:
“We recognise the exceptional sales growth over the past year,
to mobiles. they need in order to keep in busi- so high up the agenda. On average
strong commitment to the channel and close working relationship.
But it wasn’t an easy win, ness, you are never going to be these firms have grown at a rate of
Nimans is a key component of our pure distribution model.” according Sharrock, who explained short of customers.” more than 80% over the past year.”
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20 COMMS DEALER MARCH 2009
www.comms-dealer.com
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