“Previously a referral took two days to process. With our new systems, we can now process a referral within two hours.”


PragmatiQ Solutions worked with Arthur Ellis: Mental Health Support to understand the way in which they work, their current processes, and their future goals to grow the team and support more people across the country. From this, a Custom Database was designed, developed and imple- mented to give them structure around the key areas of the business, significantly reducing their response time. Given the nature of the work, much of the


information is captured throughout the support process. Previously, this meant it took two days to support a referral, which has improved to the point that someone in need can now be seen within two hours. Jon Manning stressed the importance of having the right technology


to support an organisation and ensure that the brand mission can be fulfilled: “Since the system has been built, our admin time has been significantly cut down, helping us to stick to our mission, even when we grow. Ultimately providing people with mental health and emotional support as quickly as possible.”


Image below Jon Manning Arthur Ellis: Mental Health Support


Looking to the future During lockdown, the AEMHS team has grown from 9 to 30 mem- bers and has begun working with businesses not just in the UK but in Europe too, and has been commissioned by GP’s surgeries to begin supporting local children and young people directly. With the majority of the growth focused around the mentor team,


it demonstrates the organisation’s plans to widen its support. Previous systems and processes have been restrictive, so, during the initial con- versations, one of the key focuses for the project was to implement a solution which is fit for purpose not only now, but in the years to come. PragmatiQ Solutions is delighted to be partnering with an organisa- tion that plays such crucial role in supporting individuals who require help when they need it, not when a waiting list opens up. –


If you, or someone you know, requires support from AEMHS, get in touch via info@arthurellismhs.com or visit the website www.arthurellismhs.com to find out more


To find out how PragmatiQ Solutions can support your business, visit www.pragmatiqsolutions.co.uk, or email info@pragmatiqsolutions.co.uk


ALL THINGS BUSINESS


15


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