FEATURE PragmatiQ Solutions


Local technology company support mental health organisation throughout lockdown


PragmatiQ Solutions is a Microsoft Dynamics 365 Partner based in Milton Keynes, specialising in designing and developing Bespoke CRM systems and Custom Databases. Troughout the COVID-19 pandemic, Arthur Ellis: Mental Health


Support (AEMHS), a local mental health organisation, engaged with PragmatiQ to build a system to support them with unprecedented demand. AEMHS, also based in Milton Keynes, found that once lockdown


measures were put in place, they started to receive the same number of enquiries in a day as they normally would in a month. Tey recognised that additional support from their systems was required and chose to


14 ALL THINGS BUSINESS


work with PragmatiQ Solutions, due to the firm’s capabilities in this area.


Jon Manning started Arthur Ellis in 2017, to build the UK’s most accessible mental health service. Having seen how severe the following statistics are, as well as suffering himself with a mental illness for 20 years without being able to access meaningful support, Jon knew things had to change. - Only 8% adults receive treatment for their men- tal health and only 3% of them receive psycholog- ical therapy. - Nationally, 75% of children and young people are unable to access support at all.


Since it was set up, AEMHS have made it their mis- sion to see everyone within one week of referral to their service. Te organisation now supports up- wards of 300 people across MK from the ages of 5 to 91 and continues to grow. Tey are able to do this by working with their corporate partners to improve mental health across organisations, with revenues going towards the growth and development of their one-to-one service. However, with unprecedented demand as a


result of COVID-19, AEMHS quickly recognised their current processes would not be able to cope with the high demand. PragmatiQ Solutions were engaged and implemented a Custom Database to support the team, allowing AEMHS to deliver a high-quality service, to those in need.


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