The Analysis News & Opinions
CCRi: Virtual wins praise from industry
CCRMagazine’s readers have again tuned in to the industry’s major new way of finding the information and analysis that you need – and still have the opportunity to do so. CCR take their responsibility seriously
to offer the most informed and up-to- date information to the information at this difficult time, and, as such, CCRInteractive: Virtual again offers readers the chances to go online – free of charge to hear and watch high-profile industry figures speak on the key issues of the day. ‘Attendees’ of the online-conference, last
month, heard presentations on key issues such as ‘Leading with digital collections in times of crisis’, ‘Customer engagement automation is not just for Covid-19’, ‘Hospitality: a case study in moving forwards’, ‘New normal… credit is now a key part of sales’, and ‘Managing buyer risk, the Acer way’. CCR is grateful to the day’s sponsors,
FICO, Webio, and Forums International, for allowing the event to happen. You can still watch the event in its entirety
– or any individual presentations that you missed – by going on to
www.ccrivirtual.com and be registering or logging in with your existing details. The speakers, who all won praise from the delegates included:
l Richard Kernick, collections director, PSA Finance UK l Andrea Baker, director global credit management, Inmarsat l Katherine Bailey, group credit, risk and compliance manager, Valor Hospitality Partners l Sukh Jutley, credit manager, Bunzl UK l John McMahon, C&R Thought Leader, FICO lMahmood Shah, associate professor in information management, Newcastle Business School lMark Oppermann, EVP sales and marketing, Webio l Christian Greisberger, assistant vice president – global risk management, Acer l Anna Roughley, head of insight and support, Lending Standards Board l Laurie Beagle, managing director, Forums International l Jon Swan, head of credit services, Hachette UK
Opinion
New webinar to provide information and analysis
Very few of us have seen times like these. The continued pressures of the situation we find ourselves in – even as the economy begins to open up again – are significant, but the credit and collections industry is always at the heart of innovation, finding new ways to work. Credit and collections professionals are very aware that, more than ever, they need the knowledge that will drive their innovation and so their businesses forward, always treating their customers with the care and attention that they deserve. Increasingly, webinars have become a
crucial way of delivering this important information, and so CCRMagazine has announced a major new partnership with The Financial Wellness Group, which will deliver a new webinar, providing readers with the information you need right to your desk-top; regardless of whether you are working from the office or from home. In this webinar, we will look ahead to later
this year when furlough and the forbearance schemes come to an end. How can debt advice providers support the credit and collections industry by protecting vulnerable customers, whilst working with creditors to help re-habilitate borrowers? By adopting a partnership approach with creditors we can quickly identify proactive advice opportunities to support rehabilitation. The webinar will be free to attend and will
provide the analysis, advice, and insight you need to move forwards.
Stephen Kiely Editor, CCRMagazine stephen @
ccrmagazine.co.uk
June 2020
www.CCRMagazine.com
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