CCR2 Business continuity
help, but it requires for people to have access to it and to know how to use it. What happens if people do not have either the knowledge to use the internet or access to the internet? For example in 2018, the Office for National Statistics (ONS) reported that 89% of adults in Great Britain use the internet on a weekly basis, a 38% increase from 2006. Furthermore, in 2018 48% of adults aged 65 years and older used the internet for online shopping, compared to a decade earlier when only 16% of adults reported shopping online (ONS, 2018). Currently, less than 50% of UK adults aged 75 years or older have access to the internet and this creates a large digital divide. Between 2015 and 2017 the Technology
In Later Life (TILL) study was conducted by a team of researchers from the UK and Canada, with the aim to understand the use, perceptions and impacts of technology by older adults aged 65+ years living in both
urban and rural communities. Technology complements day-to-day activities, leisure (such as video games, streaming music, and TV), holidays (for example online booking of hotels, and travel) and maintaining social connections via social-media platforms (such as Facebook) as well as communication platforms (such as WhatsApp and Viber). The TILL study suggested older people balance the facilitators of technology use (meaning sharing of information and feeling secure) against the detractors of technology (meaning feelings of apprehension of use, privacy, and security). Perhaps what is urgently needed is a more
positive promotion of technology – as well as promote the positive opportunities that technology can provide, such as improving health and wellbeing, creating peer support networks around learning new technologies and how intergenerational relationships can be enhanced through technology.
Concluding remarks Due to the impact of COVID-19, there appears to be an increased move towards a mobile and flexible labour force, where continued technological advancements will disrupt traditional organizational models and shift the very nature of work and professions while it changes how individuals interact and utilise technological advancements. Often technological advancements are viewed with fear, while individuals are reluctant and resistant to embrace innovative technological solutions. The COVID-19 crisis, has enabled
businesses and individuals alike to adapt to technological innovations rapidly in order to facilitate working from home, survive in a turbulent business environment, communicate with loved ones or just manage our sanity and therefore highlight that technology can enable “global, flexible and independent work and personal life balance”. CCR2
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June 2020
www.CCRMagazine.com
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