In Reference Appointments & Updates
Euler Hermes has welcomed the plan announced by the UK government to provide support to the private sector by offering to guarantee transactions insured by trade credit insurers. Milo Bogaerts, chief executive of Euler
Hermes UK and Ireland, said: “Ensuring UK businesses can continue to trade in confidence while they recover from the effects of the crisis is essential. This temporary reinsurance support creates a protective shield for credit-insured clients during this crisis. It will ensure that essential coverage remains in place and liquidity maintained across the supply chain.”
TDX Group has launched the V+ range of services to support organisations in identifying, engaging and managing potentially vulnerable consumers. The V+ services use a range of data
sources, including TDX Group’s purpose built Financial Vulnerability Indicator score, to assess cases within a creditor’s customer base, highlighting those at risk of financial vulnerability, or those already in financial crisis. TDX Group data shows in the first four
weeks of lockdown there was a three-fold growth in the number of consumers identified with short-term vulnerability, and coronavirus was mentioned directly in more than half of
Melanie Spencer has been appointed to lead the MCI Mortgage Club following Phil Whitehouse’s decision to step down from his position as its head. He will stay on in a consultancy capacity as part of the eKeeper Group, MCI’s parent company. Ms Spencer has a wealth of experience in the industry
having worked closely with both brokers and lenders for more than 12 years throughout her previous roles at Personal Touch Financial Services and Twenty7Tec. She said: “It is an interesting time in the market where mortgage clubs need to be leading the way in technology and helping brokers staying ahead of the curve. MCI has been on the forefront of this by working with eKeeper’s CRM system for the last few years. However, MCI has evolved much further than this and I am particularly excited by the breadth of offering MCI now offers compared to other mortgage clubs. For example, the new digital onboarding solutions for brokers (via online system Burrow) and the AML and Credit Check facilities, powered by eKeeper Lite and Experian, have both been launched for brokers to use in the past month. “We will be launching yet more exciting developments in the near future,
Melanie Spencer
including new compliance solutions and improved consumer portals for brokers to manage their customers. In these difficult times dealing with Covid-19, everyone needs to drive efficiencies and provide best in class customer engagement and I am excited to be a part of it.”
conversations between consumers and the TDX Group specialist supplier panel. Antony Dear, director of solutions and
consulting at Equifax, said: “We recognise organisations need to redesign their collections strategy as coronavirus related furloughs, redundancies and reduced working hours
Optimum Finance has announced a new funding line increase to £16m as it strives to provide small and medium businesses with access to immediate funds to enable a long-term healthy cashflow position. The business has also unveiled that it will be able to
provide larger SMEs with amplified support. The maximum facility now available to individual businesses has been increased by 33% to £1.2m per business. The announcement comes as Optimum Finance continues
increase the number of people in financial difficulty. “Through V+ we can offer our experience
and support to those companies who need it. V+ is the right solution when a creditor recognises that a regular collections process is no longer appropriate for their vulnerable consumers.”
According to Dock9, over 69% of financial services businesses are considering automated chatbots to enhance their customer service propositions. During this pandemic, a wide variety of
Richard Pepler
to work on the financial frontline of funding provision for SMEs with many having been adversely affected by the coronavirus crisis. Richard Pepler, chief executive of Optimum Finance, said: “This extension
in our funding line means we can offer a vital financial lifeline to businesses who desperately need help now and in the coming months. “With payments from customers and clients taking longer due to the
slowdown in the economy having a healthy cashflow now could mean the difference between commercial survival and failure. “Our business model is focused on providing practical and immediate help to
SMEs we are delighted that we will be able to help more firms in the coming weeks and months ahead.”
June 2020
www.CCRMagazine.com
businesses and organisations across different industries have demonstrated the value of utilising chatbots to manage unprecedented customer enquiry volumes. Mark Lusted, managing director, said:
“Recent announcements have shown the value of chatbots to manage unprecedented customer enquiry volumes and allow customer service teams to focus on enquiries and customers that require more handholding or are potentially vulnerable. “None of us has a crystal ball, but our
survey shows that using chatbots to build contingency within customer service propositions will be a priority.”.
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