Decorator Profile Many people treat others as they expect to be treated, and
when you are receiving such great customer service from your suppliers, it’s only right that this level of service is passed along to your own customers, which is why Cath says: “I can honestly say that in 16 years we have only ever had to refund one person where we couldn’t resolve an issue. This level of customer service means we have a growing return customer base. Our returning customers speak for themselves and we are always eternally grateful for their business. Our customers are what put us where we are today.”
The future is bright
Despite the threat of coronavirus knocking at their door, Andy and Cath are very optimistic about the future for Have It Personalised. Plans include purchasing a multi-head embroidery machine so they can expand their reach and offer employment to the local area of Bridlington in Yorkshire where the couple are based. “We have taken time to get to where we are today. Every stage has been planned and financed with a back up plan. If I could offer advice to anyone, I would say be patient, be consistent, be honest and overall enjoy your work,” concludes Andy.
The candle which started Andy and Cath’s journey into product and garment decoration is still owned and much-loved by Jasmine and her parents to this day. A true testament of the power of a personalised gift and the memories it can hold.
Andy and Cath Turner of Have It Personalised
We have taken time to get to where we are today. Every stage has been planned and financed with a back up plan. If I could offer advice to anyone, I would say be patient, be consistent, be honest and overall enjoy your work.
– Andy Turner, Have It Personalised
Have It Personalised’s shop front in Bridlington
www.printwearandpromotion.co.uk September 2020 |51 |
Andy and Cath’s methods of choice
● Heat press vinyl printing: A quick, fast turnaround, recognised decoration method.
● Hot foil printing: A tried and tested method for printing paper and leather.
● Dye sublimation: Used for mugs, keyrings, clothing, patches and badges etc. A tried and tested method with a perfect colour match and long life.
● And of course, embroidery: One of the most versatile production methods we have ever used. A truly a mind-blowing opportunity for anyone.
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