VIZEXPLORER AND…
Solving the player rating issue
Combining technologies from VizExplorer and ARB LABS has resulted in a great new product that solves the problem of accurate player rating at table games.
R
ating players has always been an inaccurate science, but an important one. Gaming tech company VizExplorer has solved the accuracy issue though by combining table game analysis solution
tableViz with ARB LABS’ ChipVue, an optical bet recognition technology – and together they may just change the way we rate table game players for good. VizExplorer’s strength is in simplifying big data and giving operators analytics and operational insights they can use to optimize various parts of their business easily. ARB LABS’ strength is in its ChipVue bet recognition hardware that is on its way to finding a wider audience thanks to the partnership with VizExplorer.
CI: Why the VizExplorer and ARB LABS
partnership? Jeff: We first saw ARB LABS’ bet recognition
technology at G2E 2016 and we were very impressed. We kept dialogue open after the show, and realized there was an opportunity to collaborate and integrate our technologies. The new product is officially called tableViz with ChipVue powered by ARB LABS, and it combines VizExplorer’s operational intelligence expertise with ARB LABS visual recognition experience to create something quite new and exciting.
CI: What is it that makes the product so timely and
relevant? Justin: We’re trying to solve an age-old problem;
casino operators have always wanted to rate table games players accurately, like they can for slots players. Slots are easy: player sits down, puts their card in, and feeds the bill validator with cash. You know the coin-in and you know that player’s value. It’s a very manual process to rate table game players with operators using an antiquated mathematical calculation to try and determine that player’s value. A floor supervisor might watch six to eight games at a time, and they take what they think is the average player wager and multiply that out by number of hands per hour that they think the game speed is for that game. That’s how they get to that average player rating for that player. It’s a very subjective process and we believe that our technology can change all that.
Our hardware, positioned in front of the chip tray, The combined solution not only gives operators a
real view into the value of their table players, but the performance of their tables and dealers. Jeffrey Hoss, VizExplorer’s VP of Business
Development, and Justin Woodard, ARB LABS’ CEO spoke to Casino International about this exciting development.
optically recognises every bet wagered. This means the floor supervisor no longer has to watch each player as they adjust their bet up or down to make sure their average is entered correctly into their table management software.
CI: Have other solutions tried to solve this
problem? Historically, there was RFID technology. While
50 OCTOBER 2017
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