GAMING FOR AFRICA


SOFTSWISS Exec Lends Expertise on Money Laundering and Compliance in SA’s iGaming Sector


As South Africa’s digital gaming market continues its rapid expansion, international tech company SOFTSWISS has announced its Head of Anti-Money Laundering (AML), Eleni Panagiotopoulou, will be a guest lecturer for a new global training programme by Sumsub Academy.


The announcement comes as digital sectors across South Africa face increased exposure to sophisticated financial crime, which cost the country an estimated R3.3 billion in 2023 alone. The free online course, which launched on the 15 September 2025, is designed to equip compliance professionals with the latest knowledge to navigate these evolving risks. Drawing on her extensive experience across the iGaming industry, Eleni will contribute to a specialised module focusing on the online gaming environment. Her sessions will explore how money laundering risks can manifest in digital settings and how operators can


strengthen their compliance frameworks to ensure safer and more transparent operations. Speaking ahead of the course launch, Eleni said: “iGaming is a fast-paced and dynamic sector, and South Africa is a key growth market. With this expansion comes a responsibility to ensure robust compliance frameworks are in place. AML isn’t just a regulatory issue; it’s about building a sustainable and trustworthy industry. I look forward to sharing practical insights that can help local professionals navigate the complexities of financial crime risk and build safer gaming environments.”


Natalie Buraimoh, Head of AML Product at Sumsub, added: “We’re pleased to be working


with leading partners like SOFTSWISS to bring additional iGaming expertise into this course, helping professionals address some of the sector’s most complex AML challenges. After ten years of helping businesses navigate compliance, we know how quickly AML requirements evolve, and our aim is to deliver accessible training that professionals at every level can apply in their daily work.” The Sumsub Academy AML Fundamentals course brings together leading experts from across the financial crime prevention space, including specialists in fintech and payments. Participants who complete the programme will receive a shareable AML certificate. For SOFTSWISS, this collaboration highlights the company’s commitment to supporting the South African market by sharing global best practices. As the local iGaming ecosystem matures, this expertise is vital for fostering sustainable growth and responsible operations.


Flamingo Casino’s New Marketing Operations Manager


Born in East London and raised in Cape Town and Kimberley, Kim Cader has built a decade-long career at Sun International’s Flamingo Casino. Since joining in 2015, she has worked across marketing and surveillance before stepping into her new role as marketing operations manager, effective August 2025.


Cader is also presently the Flamingo ambassador for SunTalk, the internal company app to keep staff updated about what’s happening at the casino and the group. Part of the requirements of this position is to keep Flamingo relevant and seen on SunTalk. Cader’s passion is creating, strategy, people, customer service, “and bringing fun into everything we do,” she says, making sure the energy flows from the team to the gaming floor and right to Flamingo’s guests. She is excited to be back in marketing, where her Btech Marketing Degree will be put to good use, as well as her BCom (Hons) Marketing Management, which she is currently completing. Additional certifications include project management, digital marketing, digital copywriting and content creation, all making Cader eminently qualified for her new post.


When Cader returned home from Cape Town, she joined Sun International. As events coordinator, she was responsible for driving footfall through events, on-floor entertainment, and coordinating MVG dinners in the conference centre and assisting VIP activations.


“My role included all related administration as well as sourcing artists and comedians, both local and national. During Covid-19, these activities fell away but there are always opportunities within Sun International, so when I was offered a position in surveillance, I accepted,” says Cader.


Cader embraced the opportunity to broaden her skills and gain a deeper understanding of casino operations through compliance and oversight. “I gained significant operational insight during my time in surveillance – quite literally looking at the business from above,” she says.


“Stepping away from marketing in the wake of the pandemic gave me a perspective I didn’t know I needed. I was able to see the business from the inside out, from backend operations to front-line guest experiences, and it opened my eyes to how every single part of what we do plays a role in helping our guests ‘Love Every Moment’. It showed me that creativity hits


differently when it’s supported by a strong understanding of how the whole machine works. “This perspective allowed me to turn a challenging transition into a period of learning, growth, insight and resilience, and proved how adaptable I am,” she says.


“During my time in surveillance—often jokingly referred to as the ‘police of the casino’—most of the work involves monitoring screens and reviewing footage, which means time away from the desk is very limited. Because of that, I sought out opportunities to stay engaged and connected with the wider business.”


Being nominated to serve on the Employment Equity Committee and later elected as secretary, helped with this. Cader also joined the Sports Committee, where she contributed to staff wellness and team-building initiatives.


“These platforms became valuable outlets for my creativity and allowed me to stay involved in the vibrant side of the business, even while working in a department that typically operates firmly behind the scenes,” she says.


Cader’s time in surveillance sharpened skills that will prove invaluable in operations management – from an eye for detail and spotting risks early, to understanding customer behaviour and anticipating challenges before they arise. The discipline of monitoring activity on the floor has given her unique insight into how guests interact with the casino environment, enabling her to approach operations with precision and foresight. Cader says her promotion is the cherry on top, but more than anything, right now it just feels good to be recognised for her journey and to be back where she can make magic happen.


NOVEMBER 2025 23


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