ARTIFICIAL INTELLIGENCE


nearly a decade before launching Tugi Tark, the founding team ran a 100-person customer service outsourcing business. They handled millions of tickets across more than 100 iGaming brands in 25 global markets. That hands-on operational experience shaped how the AI agent handles a complex payout query and how it escalates a sensitive Responsible Gaming case. It ensures the system behaves with the operational intuition of an experienced customer support manager rather than a generalist language model.


Harpo Lilja, CEO and founder of Tugi


Tark, explains the decision to launch an open demo: “Operators want to see how an AI actually handles a withdrawal request, what it does when a player shows signs of distress, and whether it holds up across different languages. We decided to make the system completely open and let operators reach their own conclusions based on the actual performance of the product.”


EXPERIENCE IT FOR YOURSELF Two distinct paths are open to operators today. The first is the fully self-serve demo


environment described above, available instantly on the Tugi Tark website. The second pairs the native AI agent with the comprehensive Tugi customer service console, unlocking ticket categorization, escalation paths, and a single-queue interface through a tailored deep-dive with the Tugi Tark team.


The AI agent demo is live on the Tugi Tark website and ready for testing at: www. tugitark.com/ai-agent-demo. The best way to understand how much value it can bring to your operational workflow is to put it to work yourself.


GIO JUNE 2026 11


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64  |  Page 65  |  Page 66  |  Page 67  |  Page 68  |  Page 69  |  Page 70  |  Page 71  |  Page 72  |  Page 73  |  Page 74  |  Page 75  |  Page 76  |  Page 77  |  Page 78  |  Page 79  |  Page 80  |  Page 81  |  Page 82  |  Page 83  |  Page 84