INDUSTRY UPDATE


Customer Service strengthened at Kudos


Gemma Burns has joined the team at Kudos Showers as Customer Services Manager. She brings many years of customer facing experience to the position from a variety of different industries, which has helped her settle quickly into the role. “I was looking for a role that


utlised my sales and service skills and the Customer Services Manager position at Kudos suits me perfectly. It’s an exciting time to join the business, the company is thriving and we have lots of exciting products being launched. I have had some fantastic support from peers since I joined; I am enjoying a great team culture at Kudos.” Said Gemma. Gemma is based at the Kudos facility in Holme, Cumbria and reports to


Head of Finance for the business, David Jones, who adds; “Gemma has had a really positive impact on the team at Kudos, her dedication to customer service is there to be seen. In her short tenure we have received a wealth of positive feedback from our customers for the quality of her customer care and her friendly, calm approach. We wish her all the best in this position.” Kudos was established as a UK manufacturer of shower products in 1999.


Their product portfolio includes shower enclosures, shower trays, over-bath screens and wet-room solutions sold via bathroom showrooms and merchants across the UK.


Utopia announces the sad passing of Liz Green


It is with the deepest sorrow and immense sadness that Ian Hall, Joint Managing Director of Utopia Furniture Ltd, has announced that Liz Green passed away on 2 September aged 58. Liz, one of Utopia’s three


founding directors and also Ian’s sister, was diagnosed with cancer in late 2021 and retired at the end of the year. Famous throughout the industry


for her tremendous energy and infectious sense of humour, Liz was passionate about the company and the bathroom sector and was exceptionally popular with


colleagues and customers alike. Liz was central to the growth and success of Utopia, holding key roles within sales, marketing and customer services. Paying tribute to his sister, Ian Hall comments: “We are all absolutely


devastated to lose Liz after her short but courageous battle with cancer, and it seems particularly unfair that she was robbed of her retirement years and all her plans to travel. Her intuitive grasp of the bathroom sector and lively personality made Liz a genuine force in the industry. She leaves a massive hole in all our lives both personally and professionally and will be so dearly missed.” Further details will be announced shortly for those who wish to


remember Liz. 38 BKU SEPTEMBER 2022


uMore details are available from The KBSA www.kbsa.org.uk or call 01623 818808


THE KBSA COLUMN


Four new retail and one corporate member for Kbsa


T


he Kbsa continues to build its membership with four new retailer members and one corporate member.


Kitchen retailer Kitchen House Ltd, based in Bournemouth; John


Willox Kitchen Design Limited in Aberdeenshire; Stuart J Warrington & Co, based in Cheshire and Studio 18 Kitchens & Interiors of Coatbridge are the latest retail members to join the association. Kitchen House Ltd were established in 1987 and have built an


enviable and longstanding reputation for outstanding service, distinct designs and high quality products, reflected in their regular highly rated recommendations. John Willox Kitchen Design Limited is a family business and prides


itself on its reputation for delivering design with local craftsmanship. Stuart J Warrington & Co offers the design, supply and installation of


fitted kitchens and a plumbing supplies trade counter, serving the needs of local plumbers and other tradesmen. Studio 18 Kitchens & Interiors is an independent design company that


specialises in the design, build and fitting of luxury British & German made kitchens. They also create bespoke interiors for other areas of the home. Specialist insurance provider First Insurance Solutions is the latest


corporate member to join the association. First Insurance Solutions work with specific industries, taking time to


understand their unique practices and activities, they then combine this with their expert commercial insurance knowledge for the benefit of their clients’. Kbsa national chair Richard Hibbert says, “I am delighted to welcome


these five new members into the Kbsa. Membership growth continues to be strong in 2022 as we drive forward our plans for growth. “We look forward to welcoming many of our new members to the Kitchen and Bathroom conference in September.”


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64  |  Page 65  |  Page 66  |  Page 67  |  Page 68  |  Page 69  |  Page 70  |  Page 71  |  Page 72