Company update
• 100% recyclable packaging material • Toxic-free printing processes • Self-maintenance design for easy disassembly, repair, and upgrades, extending product life and minimising e-waste.
Managed services, offered through Acer as a Service (including Acer Smart Financing and Acer Device as a Service), represent the future of technology due to their financial and environmental benefits. These services provide a flexible way for businesses to manage their IT infrastructure, reducing their carbon footprint and minimising e-waste when it’s time to upgrade devices. This approach also fosters strong, long-lasting partnerships with end- users and channel partners. Acer Trade-in Express allows customers to return old devices
and receive an instant valuation, promoting responsible resource management and contributing to a circular economy through device repurposing or safe recycling.
Customer service When choosing one brand over another, after-sales service is a crucial element that is assessed alongside design and build quality. Unlike many competitors who outsource this important asset, Acer has retained full control of its repair centres. The advantage of this is the ability to adapt to market flows, optimise repairs though maximum flexibility, and guarantee top repair quality. Experienced logistics, call centres and repair centres owned
by Acer are synchronised to optimise repair chain procedures. This minimises unplanned operating and maintenance expenses: products can be distributed to other repair centres to avoid bottlenecks at a single centre; out-of-stock spare parts are quickly shipped from Acer’s logistic hub in Poland or supplied by another service centre; Acer technicians can also move across centres to offer their expertise and support during peak periods. This flexibility leads to: • Average repair time between four and five days • Repair quality is guaranteed, and each part is repaired according to the same criteria used by the repair centre where the PC was originally delivered
• Warehouse management is more streamlined and functional, minimising long-term storage
• More personalised services by customising the systems and processes to fit specific needs
• More efficient solutions when issues arise, as the internal team of technicians is already familiar with technology, systems, and processes
• More secure environment for customer data. By having a certified team of L1 professionals on staff, customers can rest assured that all data are safely and securely managed.
Acer CarePlus warranty packages offer priority service, telephone support, and protection features, while extending the term of the standard warranty at the same service level and offering longer protection against unexpected repair or replacement costs. • Standard Business Pack = on site repair, international travellers warranty, battery replacement, media retention
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• Deluxe Business Pack = on site repair, international travellers warranty, battery replacement, media retention, equipment protection
• Premium Business Pack = warranty time extension from two to four years, carry-in, equipment protection, priority repair, quality repair service
• Acer White Gloves = Premium service that grants a high level of care and attention to detail. Customised to meet business needs, it can include device enrolment, soſtware and hardware upgrades, priority and on-site repair, data wiping, data restore and backup.
Focus on education The Partner Program for Education was established more than 10 years ago to address the needs of schools and learning environments. With their high level of expertise and in-depth knowledge of Acer products, Acer Education Premium Partners play a key role in helping schools adopt technologies and deliver solutions suited to educational settings. “We focused on creating an ecosystem of partners to drive the
digital transformation of the education market,” says Cristina Pez, EMEA commercial director. “Daily collaboration with educational stakeholders enabled Acer to develop specialised products that catered to educators’ and students’ needs. Our presence in the field, along with collateral programs, trend analysis, teacher training, and focused solutions, positioned Acer as a thought leader in this vertical market.” Acer has a long-term partnership with European Schoolnet
and their Future Classroom Lab project, and recently joined UNESCO’s Global Education Coalition. The company is also investing in the transformative potential
of AI in education, where it can do much more than just provide immediate feedback or enhance digital security. Leveraging the power of an AI assistant, educators can boost their productivity and creativity, giving them time back to invest and make learning more personal.
July/August 2024 | 45
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