Security
AI AND THE BOARDROOM
James McQuiggan, security awareness advocate at KnowBe4, discusses how to address AI security concerns.
A
rtificial intelligence (AI) is rapidly transforming industries, and forward- thinking companies are embracing
its potential. It offers a treasure trove of opportunities for businesses. From enhanced decision-making and using AI to analyse vast amounts of data quickly to identify patterns or trends to improved efficiency in operations that require time-consuming, repetitive tasks, AI can free up employees to focus on more strategic work. AI can also assist in risk mitigation by considering financial data or market trends to make predictions about potential risks to the business. Yet, for many boardrooms, AI, like many other technologies, can
remain shrouded in mystery. It’s quite likely most businesses are already using AI in some capacity, from IT systems to automation, but the big one is, of course, generative AI—and using it safely while ensuring the protection of intellectual property. Tat is, how do we address the board concerns when it comes to questions such as: “Is our intellectual property going to start being used to train large language models (LLMs)?” To truly realise the full benefits of AI takes some consideration of
long-term goals, the regulatory landscape, the ability to monitor its use over time and train users effectively.
40 | July/August 2024 Te true value of AI extends far beyond the
immediate financial gains. AI can contribute to long-term success by offering early adopters a competitive advantage over those who remain on the sidelines. Tis could be in the form of augmented customer interactions as AI can personalise customer experiences or anticipate their needs, enhanced cybersecurity through automating analyst tasks and finding patterns that might not be so obvious to the human eye, or preventing innovation stagnation by fueling new products or services. New talent coming into the industry is also drawn to companies
that prioritise AI, so using AI is going to become a business imperative. Terefore, now is the time to adopt it in a responsible way and learn to communicate to business leaders how AI is affecting the organisation. But how can this best be achieved?
Focus on business benefits Don’t get bogged down in technical jargon. Frame AI solutions in terms of the business problems they solve. For instance, if implementing a particular capability for a department, whether it’s HR or finance, communicate how it is going to improve their productivity. Tey’re going to end up saving another 20 hours a
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