INTERVIEW
It has reinforced the importance of clear communication and diagnostic processes between mechanics and riders. Many customers benefit from guided recommendations or structured service descriptions, helping them better understand their bike’s needs.
Looking ahead, what trends do you see shaping the future of bike repair?
I think one of the biggest trends shaping the future of bike repair is the growing importance of service-led businesses. With margins on bike and accessory sales getting tighter, we’ve seen that shops with a strong focus on servicing, or those that operate purely as service businesses, have continued to thrive, even in tough market conditions. As online sales and direct-to-consumer models become more dominant, the shops that will do well are the ones that double down on quality repairs, great customer service, and convenience. It’s for this reason that we’ve started working with a number of D2C brands to help them establish a network of shops from registered workshops to act as their approved service providers around the country.
42 | March 2025
I also think we’ll see more investment in technology that makes it easier for mechanics to manage bookings, diagnose issues, and communicate with customers helping to make the whole process smoother for everyone.
What’s next for Bikebook? What can we expect to see from you in the next few years? Over the next few years, we’re aiming to expand beyond the UK into Europe, the US, Australia, and Asia, bringing our platform to a much wider audience. We’ve seen how much value bikebook and Workshop can add to the bike repair industry, and we believe there’s a real opportunity to support mechanics and businesses globally.
Beyond that, we’re also looking at how our platform can be adapted to support other industries that rely on service- based bookings. The core idea: making it easier for businesses to manage bookings, communicate with customers, and streamline operations has potential far beyond bike repair. So, in short, expect to see bikebook growing internationally and evolving to help more businesses thrive!
www.bikebiz.com
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