INTERVIEW
daunting and a massive upheaval of the business processes. And I think if you are just left to your own devices to move anything over it can be a minefield of confusion and stress, worried about not transferring your business correctly. Our process is always to help out in any way we can to
take the burden off the shop. We will help with everything from getting information added into the system, setting up services, and training the whole team so the stress of moving is minimised as much as possible.
Tell us about Workshop and its key features? Your elevator pitch if you will.. Bikebook is a free platform connecting cyclists with qualified bike mechanics, showcasing their services and prices, to facilitate and provide confidence in finding the perfect partner for any repair need. For retailers with workshops, and mechanics looking to take their business to the next level, Workshop by bikebook offers a comprehensive solution to manage bookings, inventory, payments, and more – all in one place. Saving time, increasing revenues, and elevating customer satisfaction.
If I’m a bike shop owner already using another workshop management system, why should I consider switching to Workshop, how are you different from competitors? We strive to go above and beyond being just a piece of back-end software that provides no additional value beyond running the business. We also actively work to bring shops more business.
Whether that’s through direct bookings from new
customers via the bikebook search, or through our fast- growing list of partners, such as Hygge Bikes and Skarper, who use shops within our workshop network as their approved service providers, sending workshop jobs directly to them.
Does Bikebook integrate with any platforms or services that help mechanics with parts ordering? One of our main goals is to make Workshop integrable with almost all systems currently used by shops. Being able to seamlessly slot the platform into an existing tech stack, rather than requiring a complete system replacement, makes implementation far less demanding and stressful for businesses.
This approach also provides customers with the flexibility to continue using other systems they are already comfortable with.
What features are you looking to add in future? Our ethos is customer-led; every feature we’ve built over the past two years has been based on customer feedback. Furthermore, the core objective of our platform is to streamline business operations for our customers. Therefore,
www.bikebiz.com
our focus will always be on adding features that minimise administrative tasks, allowing more time for servicing bikes.
Can you share any surprising or unexpected insights you’ve gained from the data collected through Bikebook? What has this taught you about the industry? One of the most surprising insights we’ve gathered is that many customers are unsure about what actually needs to be done to their bike. Often, they book a service based on what they think is wrong, but once the mechanic inspects the bike, the required work turns out to be different, sometimes more extensive, sometimes completely unrelated. This highlights a key industry challenge: the gap between customer perception and mechanical expertise.
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