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CONTENTS 14


4 NEWS: An update on this year’s ERT Awards. 5 NEWS: John Lewis scraps staff bonus after tough year. 6 NEWS: Hoover helps fund over 7,000 meals for children’s charity.


10 OPINION: The overall resilience of the electrical appliance sector is encouraging with successes in rebuilding businesses, says AMDEA’s Paul Hide.


12 OPINION: Beko’s Vijay Bhardwaj says the longer-term future of the home appliance category has never looked brighter.


13 OPINION: Paul Laville asks, what is the ‘new normal’ in retail and how have stores adapted so far since being allowed to reopen?


14 ERT INTERVIEW: With his years of experience at the CIH buying group, CEO Stuart Cook has witnessed a lot of change across the electrical retail industry, but nothing quite like the ups and downs we’ve seen this year. In this issue, he talks to Jack Cheeseman about how the group’s members have fared.


18 ANALYSIS: Smart speakers and wireless soundbars have kept people entertained at home this year. So what are the trends if consumers fancy upgrading their tech?


22 ANALYSIS: Eco appliances: It is the responsibility of manufacturers and retailers to educate and develop consumers’ eco-consciousness.


26 RETAILERS’ VIEWS: ERT hears what it was like trading during lockdown and how retailers welcomed customers back to their stores when the rules were relaxed.


28: FOCUS: Experiential retail: Experts discuss the importance of the customer’s in-store experience, now more than ever, and offering a safe and inviting place to shop.


The team: Editor


Jack Cheeseman 01372 414 298


Contributors to ERT this month: Paul Hide, Vijay Bhardwaj, Paul Laville, Daniel Todaro, Howard Saycell.


jackcheeseman@ertonline.co.uk


Publication & Event Manager Alice Kemp 01372 414299


akemp@ertonline.co.uk


Media Director Paul Ryder


Design Claire Noe


info@ertonline.co.uk cnoe@ertonline.co.uk Contact us:


General enquiries info@ertonline.co.uk Editorial


editor@ertonline.co.uk


To subscribe to ERT or change your subscription details, visit: www.ertonline.co.uk/registration


Or email: subscriptions@ertonline.co.uk www.ERTonline.co.uk for news, opinions, blogs and analysis Published by:


PM Group Worldwide Mansard House Church Road Bookham Surrey


KT23 3JG 01372 414299


Views expressed by the contributors do not necessarily reresent those of the publisher, editor or staff.


© 2020 PM Group Worldwide. All rights reserved. No part of this publication may be copied, reproduced, transmitted, photocopied, recorded or stored on any retrieval system without the prior written consent of the publishers.


ABC certification


ABC total average net circulation: 6,000 (for the issues distributed between January 1, 2016 and December 31, 2016) Total net circulation for the audit issue: 6,000 (cover issue December 2016)


22 26


September 2020 ertonline.co.uk


3


Shopfloor


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